Purchase not possible if billing address is not complete

  • Resolved cutu234

    (@cutu234)


    1 year, 1 month ago

    Now and then, we have a very annoying problem: Users can’t complete the order, if the Amazon billing address does not have a street number. We validate the adderess field that has to contain a number. Sometimes the billig address is not complete, while the shipping address is fine. Customer will see an error message, but have can’t change anything. Eventually they will leave the shop without a purchase. Any ideas how to fix this? Deactivating the validation is not an option. This would cause too much trouble.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Christian

    (@christian1983)

    Hey @cutu234

    We need to check first if the billing address present on the Amazon Pay customer wallet has a number. Is this common? Usually when you add an address on the Amazon Pay wallet should be validated.

    please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey @cutu234 ,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

Viewing 2 replies - 1 through 2 (of 2 total)
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