Purchase note

  • Resolved roberto22

    (@roberto22)


    2 years, 7 months ago

    Hi,

    How can i display purchase note in processing email? It only display in completed email.

    Thanks for the help!

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Leonardo Albuquerque a11n

    (@leonardolopesalbuquerque)

    Hello

    Do you mean this note?

    It’s supposed to show up on both completed and processing emails but plugins and themes could change the email template. Please make sure no plugin/theme is changing the email template. To do this you can execute the steps below

    1. Temporarily switch your theme to [Storefront](https://woocommerce.com/storefront/?aff=10486&cid=1131038) or [Twenty Twenty](https://www.ads-software.com/themes/twentytwenty/) theme.
    2. Try to reproduce the problem:?
    If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
    3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
    4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
    5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    For more detailed instructions, check out [How to test for plugin and theme conflicts](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).

    Please let us know how that goes.

    **Tools to help with troubleshooting**

    [Meks Quick Plugin Disabler](https://www.ads-software.com/plugins/meks-quick-plugin-disabler/) will remember what plugins you had active when you switch it back on.

    You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free [WP Staging](https://www.ads-software.com/plugins/wp-staging/) plugin.

    It that does not solve or is not related to your problem. Please post more details for which note you are referring to.

    Thread Starter roberto22

    (@roberto22)

    Hi,

    This pruchase note https://prnt.sc/XfAqUD8h9RMc

    But only getting in completed email https://prnt.sc/RfFTPfVHVz_q

    Thread Starter roberto22

    (@roberto22)

    I found this snippet but display the purchase note in all the emails. I just need it in processing and completed email

    `/**
    * PURCHASE NOTE
    * Edits the email order items args to show purchase notes
    */
    function ag_add_wc_order_email_purchase_notes( $args ) {

    $args[‘show_purchase_note’] = true;

    return $args;

    }
    add_filter( ‘woocommerce_email_order_items_args’, ‘ag_add_wc_order_email_purchase_notes’, 10, 1 );

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Purchase note by default is included in both processing, as well as completed emails.

    Here’s a screenshot of what I see on a processing order, without any custom code:

    product
    Link to image: https://d.pr/i/De6V72

    processing
    Link to image: https://d.pr/i/2HC0VE

    If you’re not seeing those notes only on processing emails, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter roberto22

    (@roberto22)

    Hi,

    
### WordPress Environment ###

WordPress address (URL): https://staging.todomerca.ec
Site address (URL): https://staging.todomerca.ec
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wp_
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wp_wc_admin_notes: Datos: 0.08MB + índice: 0.00MB + Motor InnoDB
wp_wc_admin_note_actions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfblockediplog: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfblocks7: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wfconfig: Datos: 0.50MB + índice: 0.00MB + Motor InnoDB
wp_wfcrawlers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wffilechanges: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wffilemods: Datos: 13.55MB + índice: 0.00MB + Motor InnoDB
wp_wfhits: Datos: 0.06MB + índice: 0.05MB + Motor InnoDB
wp_wfhoover: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wfknownfilelist: Datos: 6.52MB + índice: 0.00MB + Motor InnoDB
wp_wflivetraffichuman: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wflocs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wflogins: Datos: 0.25MB + índice: 0.08MB + Motor InnoDB
wp_wfls_2fa_secrets: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wfls_settings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfnotifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfpendingissues: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wfreversecache: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wfsnipcache: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wfstatus: Datos: 0.20MB + índice: 0.13MB + Motor InnoDB
wp_wftrafficrates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_woo_wallet_transactions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_woo_wallet_transaction_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wpfront_ure_login_redirect: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wpfront_ure_options: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wpfront_ure_post_type: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wpfront_ure_taxonomy: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wpnotif_mobile_otp: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wpnotif_newsletter: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
wp_wpnotif_newsletter_history: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wpnotif_newsletter_send_history: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_wpnotif_sms_app: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_wpnotif_subgroups: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wpnotif_subgroups_subscribers: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp_wpnotif_subscribers: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
wp_wpnotif_whatsapp_messages: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
wp_yith_wcwl: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
wp_yith_wcwl_lists: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

attachment: 71
awl-labels: 4
blocks: 10
br_filters_group: 2
br_product_filter: 2
custom-css-js: 8
nav_menu_item: 7
page: 26
post: 1
postman_sent_mail: 208
product: 11
revision: 47
shop_order: 16
wallet_withdrawal: 15
wcfm_vendor_groups: 2
wcpa_pt_forms: 7
woovouchercodes: 10
woovouchers: 16
woovoupartredeem: 9
wp_global_styles: 1
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (34) ###

Advanced Woo Labels: por ILLID – 1.49
Back Button Widget: por Algoritmika Ltd – 1.5.3
Code Snippets: por Code Snippets Pro – 3.2.0
Contact Form 7: por Takayuki Miyoshi – 5.6.1
Simple Custom CSS and JS: por SilkyPress.com – 3.40
DaftPlug Instantify - PWA & Google AMP & Instant Articles: por DaftPlug – 6.7
Email Verification for WooCommerce: por WPFactory – 2.3.8
hCaptcha for Forms and More: por hCaptcha – 1.17.0
Loco Translate: por Tim Whitlock – 2.6.2
Order Status Rules for WooCommerce: por Algoritmika Ltd – 2.8.2
Payment Gateway Groups for WooCommerce: por Ivan Chernyakov – 1.1.3
Permalink Manager for WooCommerce: por BeRocket – 1.0.7.6
Post SMTP: por Post SMTP – 2.1.3
WooCommerce Pay Your Price: por Fantastic Plugins – 9.0
QR Scanner Redirect: por Viktor Aigenseer – 1.2.2
SVG Support: por Benbodhi – 2.4.2
WCFM - WooCommerce Frontend Manager - Grupos & Personal: por WC Lovers – 3.4.8
WCFM - WooCommerce Frontend Manager - Ultimate: por WC Lovers – 6.6.2
WCFM - WooCommerce Frontend Manager: por WC Lovers – 6.6.5
WCFM - WooCommerce Multivendor Marketplace: por WC Lovers – 3.5.6
WCFM - WooCommerce Multivendor Membership: por WC Lovers – 2.10.4
WooCommerce Wallet Referral Commission: por Moumita Adak – 1.0.1
TeraWallet Withdrawal: por WCBeginner – 1.1.0
TeraWallet: por WCBeginner – 1.3.24
Advanced AJAX Product Filters for WooCommerce: por BeRocket – 1.6.3.1
Checkout Fields Manager for WooCommerce: por QuadLayers – 6.1.7
WooCommerce - PDF Vouchers: por WPWeb – 4.3.12
WooCommerce: por Automattic – 6.7.0
Wordfence Security: por Wordfence – 7.6.0
WP Bottom Menu: por J4 – 2.0.1
WP-Optimize - Clean, Compress, Cache: por David Anderson
Ruhani Rabin
Team Updraft – 3.2.6

WPFront User Role Editor: por Syam Mohan – 3.2.1.11184
WPS Hide Login: por WPServeur
NicolasKulka
wpformation – 1.9.6

YITH WooCommerce Wishlist: por YITH – 3.12.0

### Inactive Plugins (4) ###

Checkout Field Editor for WooCommerce: por ThemeHigh – 1.7.0
Maximum Products per User for WooCommerce Pro: por WPFactory – 3.6.1
WordPress Persistent Login: por Luke Seager – 2.0.8
WPNotif: WordPress SMS & WhatsApp Notifications: por UnitedOver – 2.6.3.8

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: #9 - /tiendas/
Carrito: #10 - /carrito/
Finalizar compra: #11 - /finalizar-compra/
Mi cuenta: #12 - /mi-cuenta/
Términos y condiciones: ? Página sin definir

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.15.7
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-06 00:03:04 -05:00
Options: ?
Notes: 85
Onboarding: completed

### Action Scheduler ###

Completo: 258
Oldest: 2022-07-06 01:47:36 +0000
Newest: 2022-08-05 10:33:05 +0000

Pendiente: 5
Oldest: 2022-08-05 13:56:07 +0000
Newest: 2022-08-06 10:33:05 +0000

### Status report information ###

Generated at: 2022-08-05 05:34:19 -05:00

    Hi @roberto22

    I can’t reproduce the same issue either on my test site which only has the WooCommerce plugin and Storefront theme activated.

    https://snipboard.io/k52r7H.jpg

    Have you tried running a conflict test as Leonardo suggested earlier?

    If you don’t want to test on your live site, you can create a staging site using a plugin called?WP Staging: https://www.ads-software.com/plugins/wp-staging/

    Thread Starter roberto22

    (@roberto22)

    Hi,

    Yes there is an incompatibility issue with another plugin.

    I’m gonna contact the plugin author.

    Mirko P.

    (@rainfallnixfig)

    Sounds good! Thanks for letting us know.

    I’m going to close this thread now. If you have any other questions feel free to open a new topic.

    If you have a minute we’d love if you could leave a review on WooCommerce ??

    https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Purchase note’ is closed to new replies.