Purchase receipt EMAIL format

  • Resolved ellie74

    (@ellie74)


    4 years, 6 months ago

    Hello everyone.
    I have by mistake deleted the code in the PURCHASE RECEIPT field
    EMAIL> Purchase Receipt
    So now when the customer gets the email there is no LINK to the digital file they bought!
    Can anyone please help me with this? Do you have the template text that I should paste into the text field and make it work again?
    Thank you so much!

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  • Plugin Support ecwid_team

    (@ecwid_team)

    Hi there,

    Adam with Ecwid team’s here. Thanks for the question.

    Did you edit the “Download E-goods” email template” in Ecwid admin > Settings > Mail? If that is so, you can revert to the default template in the left bottom corner (screenshot).

    If your customers did not receive the links to download digital files, you can always resend them by clicking “Change > Renew download links” in the order details section (screenshot).

    In case you are talking about the particular store, can we ask you to drop us a line at [email protected] with the link to your site or your store ID so we can look into this closely for you?

    Thanks!

Viewing 1 replies (of 1 total)
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