Purchase Receipts Stop Sending with Postman SMTP and Sendgrid

  • out of no where yesterday at 3:30 pm PST my website stopped sending purchase confirmation emails through SMPT/Sendgrid. Here’s the log below. When I try to send a test message to myself it goes. When I check the Connectivity all SMTP ports are blocked; 25,465,587. can you help?

    OS: Linux p3nlwpweb083.shr.prod.phx3.secureserver.net 2.6.32-673.8.1.lve1.4.3.1.el6.nfsfixes.x86_64 #1 SMP Mon Aug 1 16:12:26 MST 2016 x86_64
    PHP: Linux 5.6.27 C
    PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=No, allow_url_fopen=Yes, mcrypt=Yes, zlib_encode=Yes
    WordPress: 4.7.3 en_US UTF-8
    WordPress Theme: Alyeska
    WordPress Plugins: 404 to 301, Advanced Image Styles, Any Mobile Theme Switcher, Easy Set Favicon, Envato WordPress Toolkit, Eggplant 301 Redirects, Insert Headers and Footers, PayPal for WooCommerce, Perfect Audience Retargeting, Postman SMTP, Quotes Collection, Smart Manager, Sprout Invoices Add-on – HTML Notifications, Sprout Invoices Pro, Testimonial Basics, Theme Blvd Layout Builder, Theme Blvd Shortcodes, Theme Blvd Sliders, Theme Blvd Widget Areas, Theme Blvd Widget Pack, Theme Blvd WooCommerce Patch, TimThumb Vulnerability Scanner, Tracking Code Manager, Tweeple, vSlider, Woo Preview Emails, WooCommerce Advanced Free Shipping, WooCommerce Extended Coupon Features, WooCommerce Customizer, WooCommerce Google Analytics Pro, Booster for WooCommerce, WooCommerce PDF Invoices & Packing Slips, WooCommerce Pretty Emails, WooCommerce, WooView, Yoast SEO, WP Frontpage News, WP-PageNavi, Wufoo Shortcode Plugin, Custom Product Tabs for WooCommerce
    WordPress wp_mail Filter(s): wp_staticize_emoji_for_email
    WordPress phpmailer_init Action(s): WC_Email_New_Order->handle_multipart, WC_Email_Cancelled_Order->handle_multipart, WC_Email_Failed_Order->handle_multipart, WC_Email_Customer_On_Hold_Order->handle_multipart, WC_Email_Customer_Processing_Order->handle_multipart, WC_Email_Customer_Completed_Order->handle_multipart, WC_Email_Customer_Refunded_Order->handle_multipart, WC_Email_Customer_Invoice->handle_multipart, WC_Email_Customer_Note->handle_multipart, WC_Email_Customer_Reset_Password->handle_multipart, WC_Email_Customer_New_Account->handle_multipart
    Postman: 1.7.2
    Postman Sender Domain (Envelope|Message): BunionBootie.com | BunionBootie.com
    Postman Prevent Message Sender Override (Email|Name): Yes | Yes
    Postman Active Transport: SendGrid API (https://api.sendgrid.com:443)
    Postman Active Transport Status (Ready|Connected): Yes | Yes
    Postman Deliveries (Success|Fail): 7492 | 11
    Postman Email Log (Enabled|Limit|Transcript Size): Yes | 500 | 128

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jason Hendriks

    (@jasonhendriks)

    Something must have changed. Maybe you added a new plugin, or upgraded a plugin in woocommerce. You can always look at the log to see what Postman is doing.

    Cheers,
    Jason ??

    Thread Starter rupertli

    (@rupertli)

    No, I’m the only one that uses the backend and I wasn’t working. Nothing changed. where do i find the log? How do I tell WP what port to use?

    Thread Starter rupertli

    (@rupertli)

    oh and I checked SendGrid…the emails show as “Delivered” but with a code of 250 and “Queued” noted. Here’s what SEndGrid says about this. Who’s actually holding the message…SendGrid?

    Email Error Messages

    250

    The best mail server response code you can get. When you see this, everything has gone according to plan! This response is what results in a ‘Delivered’ event within your SendGrid stats, and indicates that the recipient server has accepted the message.
    Examples:

    250 2.0.0 OK 1376056636 i3si9508927obz.16 – gsmtp
    250 ok dirdel
    250 \<[email protected]> Queued mail for delivery

    What to do with this response**: Nothing, all is well with the cosmos. If you want, you could always print it out and frame it. Do keep in mind that messages that contain things like “Queued mail for delivery” is still indicative of a successful handoff to the recipient server, but there may still be internal queueing on the far end.

    https://sendgrid.com/docs/Glossary/email_error_messages.html

Viewing 3 replies - 1 through 3 (of 3 total)
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