Purchased the Premium Plugin 9 days ago and now need support

I Purchased the Premium Plugin 9 days ago and now need support. I went to submit a support ticket from inside my estatik account and you are trying to charge me $299.00 more.

1 year of support for a single domain came with the purchase when I bought the plugin. So how do I get support for it?

Also, both posting here in your forum, as well as submitting your contact us form states that a copy of our request is sent to us but they never arrive. No, they are not in spam, they are not delivered at all. Can’t you fix this?

Thank you for your help.