Purchased VaultPress, wants to connect to my old wp.com site

  • Resolved beths19

    (@beths19)


    5 months, 2 weeks ago

    Hello, I need help! I purchased VaultPress today but it’s trying to connect to my old wordpress.com site that I intend to shut down. I have a new www.ads-software.com site (the actual Bluehost URL is https://acy.wxk.mybluehost.me/, but I’m pointing my wordpress.com-registered domain bethsmith.me at it). I purchased it on my www.ads-software.com/Bluehost dashboard, but I think it’s wanting to point to my wordpress.com site. It’s strange.

    The message I get is: “We’re having trouble backing up your site. Get in touch with us to get your site backups going again.” Also, the number of plugins it says I have installed is what my wordpress.com site has, not what my bluehost-hosted site has. Can you advise what to do? I’m a bit lost.

    Beth

    The page I need help with: [log in to see the link]

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  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @beths19 –

    I looked at your account and see that Jetpack VaultPress Backup is now backing up your Bluehost site. The URL we are backing up is bethsmith.me.

    I suspect that the difficulty you were having was due to the time it takes for DNS changes to be made, so there was likely a period where your domain was referencing WordPress.com rather than Bluehost. I see that https://acy.wxk.mybluehost.me/ is now pointing to bethsmith.me.

    I think you should be all set now, but if you continue to have issues, I encourage you to reach out via email. Jetpack VaultPress Backup customers are entitled to priority support via email. You can reach us at:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

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