Purchases made and cancelled but have paypment

  • Resolved solocreative

    (@solocreative)


    1 year, 6 months ago

    I am haveing a few payments come through to stripe, but woocommerce has them marked as cancelled? Any ideas?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    I understand on your Stripe Dashboard the payments come through, but on WooCommerce side, they are cancelled.

    Can you share a screenshot of the order notes section?

    Is the Stripe debug mode enabled on your site? If not, make sure to enable it, then try again to create a test order to see if the issue is present.

    Once the issue is present again, go to WooCommerce > System Status > Logs, if there is an error, it will be generated on that section, please provide us the error found to investigate further.

    Best.

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Best.

    Thread Starter solocreative

    (@solocreative)

    Still having a problem. seemed to be resolved but it has happened again.

    Hi,

    To help you to investigate, please provide us with the following:

    It would be great if you share your System Status Report, found under WooCommerce > Status, on your site.

    And please share a copy of any fatal error log found under WooCommerce > System Status > Logs.

    Once we have that information, we’ll be happy to take a closer look.

Viewing 4 replies - 1 through 4 (of 4 total)
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