Purchasing with credit card is not working

  • Resolved Nikhil Sapian

    (@suhail007)


    7 years, 6 months ago

    Hi
    I’m using WooCommerce PayPal Powered by Braintree Payment Gateway

    I have tried many times to purchase a product with a genuine credit card
    I have filled all the fields and when I click place order button it shows the following error
    “An error occurred, please try again or try an alternate form of payment.”

    Any help will be appreciated
    Thanks in Advance

Viewing 2 replies - 1 through 2 (of 2 total)
  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hi there!

    Are you still having issues today?

    PayPal had an issue with their payment network yesterday that may have been the cause of this.

    If you are still having trouble, can you please open a ticket with us.

    You can open a ticket by going to https://www.WooCommerce.com, then click on Support > Helpdesk > Create a ticket > Free plugins.. Please make sure to include a temporary Administrator username and password with your message, so that our team can take a look at your site.

    I’m actually experiencing the same issue seeing the error message “An error occurred, please try again or try an alternate form of payment.”

    What’s up with this??? I have been struggling with this for the past 24 hours.
    And honestly, i’m not thrilled with Woocommerce customer ticket service, its horrible… I submitted a ticket 24 hours ago and still, no one has gotten back to me. Is it so hard to set up a live chat service instead? The ticket thing is annoying.

    I really hope someone can find a way to resolve this as I’ve checked everything I know, all my plugins are up to date, all the correct settings are enabled etc…

    My patience is pretty short right now, Need help Please!!!

Viewing 2 replies - 1 through 2 (of 2 total)
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