Put my site down but fast support

  • as soon as I activated the extension my website went down, blank page! I had to remove the plugin from ftp. That is bad because I like the idea of an integration with opencart wish is more powerfull than wordpress for ecommerce

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Miwisoft

    (@miwisoft)

    Dear yamaryam,

    Sorry to hear that.

    How did you install it? Downloaded or from the WP back-end? Which version did you test?

    Best Regards,
    Ayse Dulici

    Thread Starter mdw

    (@yamaryam)

    I installed it from the admin wordpress installer and after I activated it from the same place

    Plugin Author Miwisoft

    (@miwisoft)

    We released 1.0.1 today, did you tried that version or the initial one? Do you have any other ecommerce plugin installed that may conflict?

    Thanks for the feedback yamaryam.

    Best Regards,
    Ayse Dulici

    Thread Starter mdw

    (@yamaryam)

    from the wordpress extension installer it always installs the latest version, there is no option to install a previous version. I have installed it just 2 min before I posted my comment.

    Plugin Author Miwisoft

    (@miwisoft)

    We know that but there was no info about the time you installed it, that’s why I asked for the version.

    Anyway, let us know if you’re interested to installed it again so we could check your site and find the conflict that happened before.

    Best Regards,
    Ayse Dulici

    Thread Starter mdw

    (@yamaryam)

    since I uninstalled it it would be difficult to answer your question but I can figure it out with the informations on the plugin, I see it is the version 1.0.1 Last Updated: 2014-5-8. I posted my comment 2 hours ago so now you have to figure if you have uploaded the version 1.0.1 before or after 2 hours ago? thank you. I am no longer interested to install it on this project but maybe for another one later.

    Thread Starter mdw

    (@yamaryam)

    When I installed it I noticed it was upoloaded today but I don’t know if you uploaded 2 versions today

    Plugin Author Miwisoft

    (@miwisoft)

    Yes, both versions was released today.

    I just tested it from WP installer again on a clean/new WP site and it worked out of the box. I wish I could do something for you so you could see it working and change your thoughts/rating as it’s a pity for a just born plugin.

    Best Regards,
    Ayse Dulici

    Thread Starter mdw

    (@yamaryam)

    ok I will try again tonight when the site will be less busy

    Thread Starter mdw

    (@yamaryam)

    I was acutally happy to find this new extension and I wish you success so if it works I will change it

    Plugin Author Miwisoft

    (@miwisoft)

    Dear yamaryam,

    Our developers have been trying to reproduce your problem for 2 days and finally found what causes such problem. Such a problem occurs when “register_globals” setting of your server is set to “On”.

    We’ve just release a new version which fixes this issue.

    Also, keep in mind that “register_globals” is recommended to be set “Off” for security purposes.

    Best Regards,
    Ayse Dulici

    Thread Starter mdw

    (@yamaryam)

    this is very strange because I looked in wp-settings and it is turned off :
    // Turn register_globals off.
    wp_unregister_GLOBALS();

    https://codex.www.ads-software.com/Function_Reference/wp_unregister_GLOBALS

    Plugin Author Miwisoft

    (@miwisoft)

    That’s correct yamaryam but it tries to set register_globals off from PHP side while it’s still on from server side.

    As I said, the latest version has this problem resolved.

    Best Regards,
    Ayse Dulici

    Plugin Author Miwisoft

    (@miwisoft)

    yamaryam, were you able to test it again? Any issue?

    Best Regards,
    Ayse Dulici

Viewing 14 replies - 1 through 14 (of 14 total)
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