QTags is not defined

  • Resolved Kevin Pirnie

    (@kevp75)


    3 months ago

    Attempting to browse the settings page: /wp-admin/admin.php?page=otter

    Console shows:

    admin.php?page=otter:2521 
     Uncaught 
    ReferenceError: QTags is not defined
        at admin.php?page=otter:2521:5
    (anonymous)	@	admin.php?page=otter:2521
Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support AndreeaR

    (@andreearadacina21)

    Hey @kevp75,

    Thank you for using Otter and for reaching out to us!

    I am sorry to hear about the inconvenience you experienced. However, I was not able to replicate the issue. Can you please follow these troubleshooting steps to make sure it is not a plugin conflict? –?https://docs.themeisle.com/article/1112-theme-doesnt-work-as-expected-troubleshooting-guide.

    Looking forward to your reply!

    Best regards,

    Andreea

    mara3

    (@mara3)

    Hi @kevp75,

    Additionally, could you please check the following:

    • Caching: Sometimes, cached files can cause issues. You can use this doc to help you clear the cache for your website.

      These details will help us offer you proper assistance!

      Best regards,

      Mara

      • This reply was modified 3 months ago by mara3.
      Thread Starter Kevin Pirnie

      (@kevp75)

      I’ve cleared all caches, I’ve also deactivated all plugins and made Twenty TwentyFour the applied theme. The issue remains.

      I’ve googled the primary issue which was the “Your site does not contain support for the “themeisle-blocks/advanced-colums” block”, which led me to your plugin. Thus, I went to the settings page to see if there was anything in there I could reconfigure or save… alas, the settings page is blank, and the error in the OP shows in the console…

      Plugin Support AndreeaR

      (@andreearadacina21)

      @kevp75, can you please share the URL of your website and some screenshots so I can have a closer look?

      Thread Starter Kevin Pirnie

      (@kevp75)

      @andreearadacina21

      I cannot give you the URL. And what is a screenshot of a blank admin page going to prove to you?

      Plugin Support rodicaelena

      (@rodicaelena)

      Hi Kevin,

      Can you please share which WordPress and PHP versions are you using?

      Thank you!

      Thread Starter Kevin Pirnie

      (@kevp75)

      Core 6.6.1

      PHP 7.4

      Plugin Support AndreeaR

      (@andreearadacina21)

      Hey @kevp75,

      Thank you for your cooperation!

      Our development team addressed the issue, and it will be soon released. I’ll let you know so you can update the plugin.

      Best regards,

      Andreea

      Thread Starter Kevin Pirnie

      (@kevp75)

      Appreciate it Andreea

      Plugin Support AndreeaR

      (@andreearadacina21)

      Hey @kevp75,

      I hope this message finds you well.

      I am pleased to let you know that we have recently released an update for Otter, addressing the issue you reported. We appreciate your patience and support during this process.

      Have a great day ahead!

    Viewing 10 replies - 1 through 10 (of 10 total)
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