Quantity Discrepancy in New Orders

Hi there ??

That’s odd. Firstly, let’s check if there is an error on the WooCommerce Logs. So please, provide us the following:

• System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
• Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

Thanks!

Hi Gabriel here is the system report:

### WordPress Environment ###

WordPress address (URL): https://opcexpert.com
Site address (URL): https://opcexpert.com
WC Version: 5.0.0
REST API Version: ? 5.0.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.9.0
Log Directory Writable: ?
WP Version: 5.6.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 256 MB
PHP Time Limit: 0
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wp_
Total Database Size: 192.10MB
Database Data Size: 130.76MB
Database Index Size: 61.34MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.15MB + Index: 0.12MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sessions: Data: 1.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sfw: Data: 0.38MB + Index: 0.34MB + Engine InnoDB
wp_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_sfw_temp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_cleantalk_ua_bl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.11MB + Index: 0.06MB + Engine MyISAM
wp_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_addon_feed: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 7.52MB + Index: 1.95MB + Engine InnoDB
wp_gf_entry_meta: Data: 31.56MB + Index: 35.67MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.27MB + Index: 0.11MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
wp_gmw_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gmw_locationmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_gmw_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 14.06MB + Index: 0.11MB + Engine MyISAM
wp_postmeta: Data: 7.22MB + Index: 1.29MB + Engine MyISAM
wp_posts: Data: 16.58MB + Index: 0.27MB + Engine MyISAM
wp_pts_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pts_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pts_tables: Data: 0.31MB + Index: 0.00MB + Engine InnoDB
wp_pts_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_randomtext: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_form_meta: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wp_rg_form_view: Data: 0.26MB + Index: 0.12MB + Engine MyISAM
wp_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_lead: Data: 6.39MB + Index: 0.86MB + Engine MyISAM
wp_rg_lead_detail: Data: 18.15MB + Index: 16.65MB + Engine MyISAM
wp_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_lead_meta: Data: 1.53MB + Index: 0.87MB + Engine MyISAM
wp_rg_lead_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_rg_zapier: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shopmagic_automation_outcome: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shopmagic_guest: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_shopmagic_guest_meta: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wp_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_swift_performance_image_optimizer: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_swift_performance_warmup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.07MB + Index: 0.13MB + Engine MyISAM
wp_term_relationships: Data: 0.03MB + Index: 0.07MB + Engine MyISAM
wp_term_taxonomy: Data: 0.06MB + Index: 0.07MB + Engine MyISAM
wp_usermeta: Data: 0.31MB + Index: 0.19MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 12.55MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 1.02MB + Index: 0.08MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.38MB + Index: 0.14MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfwafconfig: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wplc_chat_msgs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wplc_chat_sessions: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wplc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.31MB + Index: 0.19MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_prominent_words: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 296
cart_url: 9
custom_css: 1
elementor_library: 1
flamingo_contact: 62
flamingo_inbound: 129
fusion_element: 1
nav_menu_item: 24
oembed_cache: 55
page: 92
popup: 1
popup_theme: 8
post: 4
product: 31
revision: 1488
shop_coupon: 3
shop_order: 425
shopmagic_automation: 2
slide: 1
turbo-sidebar-cpt: 1
wc_afrsm: 1
wc_afrsm_zone: 1
wp_block: 6
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (32) ###

Gravity Forms: by Gravity Forms – 2.4.22
All-in-One WP Migration Unlimited Extension: by ServMask – 2.38
All-in-One WP Migration: by ServMask – 7.36
Anti-Spam by CleanTalk: by СleanTalk  – 5.153.1
Custom Permalinks: by Sami Ahmed Siddiqui – 1.7.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.1
Avada Builder: by ThemeFusion – 3.2.1
Avada Core: by ThemeFusion – 5.2.1
GEO my WP: by Eyal Fitoussi – 3.7
Geolocation IP Detection: by Yellow Tree (Benjamin Pick) – 3.3.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.16.0
Gravity Forms Geolocation Add-on: by Eyal Fitoussi – 2.7.0.1
Gravity Forms Campaign Monitor Add-On: by Gravity Forms – 3.9
Gravity Forms Zapier Add-on: by Gravity Forms – 3.3
Current Year and Copyright Shortcodes: by David Gewirtz – 1.0.2
Maintenance: by WebFactory Ltd – 4.0
Popup Maker: by Popup Maker – 1.15.0
Post Type Switcher: by John James Jacoby – 3.2.0
Pricing Table by Supsystic: by supsystic.com – 1.8.8
Random Text: by Greg Jackson – 0.3.0
Lazy Load - Optimize Images: by WP Rocket – 2.3.4
Simple CSS: by Tom Usborne – 1.1.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.47

Widgets On Pages: by Todd Halfpenny – 1.5.0
WooCommerce AJAX Cart: by Moises Heberle – 1.3.20
WooCommerce Cart URL: by Shop Plugins – 1.1.9
WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway: by WooCommerce – 4.5.1
WooCommerce: by Automattic – 5.0.0
Wordfence Security: by Wordfence – 7.4.14
Yoast SEO Premium: by Team Yoast – 15.8.2
WP Database Backup: by Prashant Walke – 5.7.1
WP Mail SMTP: by WPForms – 2.6.0

### Inactive Plugins (16) ###

Advanced Flat Rate Shipping For WooCommerce: by theDotstore – 3.9.2
Autocomplete WooCommerce Orders: by QuadLayers – 1.3.4
Autoptimize: by Frank Goossens (futtta) – 2.8.1
Booster for WooCommerce: by Pluggabl LLC – 5.3.7
Buy Now Button for WooCommerce: by wpismylife – 1.0.0
Font Resizer: by cubetech.ch – 1.3.5
GDPR Cookie Consent Banner: by termly – 2.3.15
Gravity Forms Email Blacklist: by hallme – 2.5
Qty Increment Buttons for WooCommerce: by taisho – 2.7.5
ShopMagic for WooCommerce: by WP Desk – 2.22.1
ShortPixel Image Optimizer: by ShortPixel – 4.21.1
SiteGround Migrator: by SiteGround – 1.0.26
Smush: by WPMU DEV – 3.8.2
W3 Total Cache: by BoldGrid – 2.1.0
WP Rollback: by Impress.org – 1.7.1
Yoast SEO: by Team Yoast – 15.7

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: object-cache.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #1131 - /shop/
Cart: #1132 - /cart/
Checkout: #1133 - /checkout/
My account: #1134 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.2.1
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 136
Oldest: 2021-01-25 19:44:54 +0000
Newest: 2021-02-19 19:18:27 +0000

Failed: 3
Oldest: 2021-01-12 17:27:53 +0000
Newest: 2021-01-13 22:47:40 +0000

Hi @soles21 –

I see you have some cart-related plugins activated on your site. I’m wondering if this might be a plugin conflict of some sort.

You can read more about plugin and theme conflicts in our Self-Service Guide.

Here’s how you can figure out which one may be causing the problem:

Before you start

• First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
• Second, I would suggest to install a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without effecting your current site visitors.

How to test for conflicts
In order to test for conflicts using Health Check & Troubleshooting:

1. Go to Tools > Site Health > Troubleshooting.
2. Select Enable Troubleshooting Mode. This will disable all your plugins and set your theme to a default one.
3. Go to Plugins. There you can enable WooCommerce by selecting Enable While Troubleshooting.
4. Try to reproduce the problem. If the problem is resolved, it’s clearly a conflict. Now we need to figure out which plugin is causing this conflict.
5. If you can’t reproduce the problem with only WooCommerce enabled, go ahead and re-enable the other plugins one by one. Test after each one until the problem occurs again – this will tell you which plugin is conflicting.
6. If you are unable to reproduce the problem with the rest of your plugins enabled it could be your theme causing the conflict. To test for this, please enable your original theme at your WordPress Dashboard in the Troubleshooting Mode section at the top (it will look similar to this: https://d.pr/i/bbvkLY). In the Troubleshooting window, you’ll be able to see a dropdown with available themes. Choose the one you normally use. Try reproducing the problem you’re experiencing. If you can reproduce it, your theme is the source of the conflict.

Once you’ve done that, please check out How to test for plugin and theme conflicts and follow the steps there. Please let us know how that goes.`

Hi @soles21,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was useful and you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks.