Quantity in Single Product is not shown

  • Resolved jasalopodo

    (@jasalopodo)


    2 years, 2 months ago

    Hi!

Since I updated last week ShopEngine from 2.5.0 version to 3.1.0, as you can see in the screenshots, quantity, the number, is not shown in Single Product page.

I'm using

WordPress: Version 6.1.1
    Blocksy Theme
    Elementor Free: Versión 3.9.2
    ShopEngine Free: Versión 3.1.0
    WooCommerce: Versión 7.2.2

I've tryied to install again 2.5.0 version of ShopEngine but nothing changes: quantity is not shown.

This is normal single page from Blocksy, without using ShopEngine templates:

https://ibb.co/rHKX1gr

And the rest are using ShopEngine templates number 1 and 10, but happens the same with number 2:

https://ibb.co/4MSWZRW
    https://ibb.co/M8NmKv9
    https://ibb.co/1zygJgd
    https://ibb.co/R4jp5ZC
    https://ibb.co/nM11RkF
    https://ibb.co/b50V9j2

I don't know what to do in order to show quantity O_o

Thank you in advance.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @jasalopodo ,
    Thanks for reaching out to us. I’m very sorry for the delay in getting back to you.

    I understood the issue you’re having with the Quantity Button. After checking the screenshot, it seems the issue is happening due to a conflict with the Theme that you’re using.

    Will you please share the link to your single product page for further investigation? I will check what is actually causing the issue and help you to find a solution as soon as possible.

    Looking forward to your response.

    Best Regards,
    Prosenjit

    Thread Starter jasalopodo

    (@jasalopodo)

    Good morning, @prosenjitbarman, and Happy New Year ??

    I’m developing this site locally, in my computer, and besides that I’m not allowed to publicly share any links.

    Is there any possibility of giving you access in a private way?

    Thank you in advance.

    Hello @jasalopodo,

    In that case, kindly go to the plugin’s Details page and find the Contact Our Support link. Click the link and create a support ticket. Someone from our support team will get back to you ASAP.

    Best Regards,
    Moin

    Thread Starter jasalopodo

    (@jasalopodo)

    Good morning @moinmunna ,

    I have been able to fix the issue. It was due to an enabled option in the Blocksy theme customizer. Once uncheck it, everything seems to be back to normal.

    Thanks anyway for your attention.

    Greetings and thanks again.

Viewing 4 replies - 1 through 4 (of 4 total)
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