Quantity of product not changing in cart

Hi @jnings ,

May I have a link to your publicly published bundle to check on your site?

Are you using any external plugin for dynamic pricing or discount rules on your site? These kind of plugins might be incompatible with our plugin.

You can kindly test it again in an Incognito tab to make sure caches don’t interfere with this as well.

Best regards.

this is the product link: https://plusn.co/product/no-more-acne-11/

I have pricing rule in my website but I tried turn it off, but the quantity is still not updating.

And the cache is not interfering it too.

Hi @jnings ,

I tried it on your site today several times and I was able to add your bundle to the cart properly every time with no error. I tried several times with both variations of your second subproduct: https://prnt.sc/JVpkVDmC6CgR & https://prnt.sc/rn5U9KvXznFX

As you can see, both the main bundle and subproducts can be added properly to the cart: https://prnt.sc/4M-3FN3g6gyT.

This might be a temporary caused by caches. Please make sure you clear the caches from your site and your browser as well before checking this issue out.

If you still encounter this, please observe and provide us with some data about how to reproduce this error such as the device used, browser name, logged in or logged out to user dashboard, etc.

Best regards.

Hi,

what I mean is when I increase the Qty of bundle price in cart, the subitems qty in bundle didn’t increase. Please see the image attached.

https://postimg.cc/946k5Gkr

Hi @jnings ,

Oh, sorry. I mistook your thread with another user.

So I checked your site again and got your issue right this time.

First, please try installing this plugin https://www.ads-software.com/plugins/wpc-ajax-add-to-cart/ to assist the ajax add to cart on your site and update the cart with proper quantity selection.

If this doesn’t work, the update cart feature from the theme or template you are using might not be able to recognize the subproducts’ quantities.

In that case, please contact our developers directly at https://wpc.ticksy.com/ or [email protected] to get further instructions on how to solve this issue.

Best regards.