Quantity Step not working

Hello,

Thank you for reaching out!

To help resolve the issue with the step quantity, could you please provide us with the details from your WC Min Max Quantities settings as well as the settings from the product pages? This information will help us identify and address the problem more effectively.

Looking forward to your response!

Best regards.

The settings page I have only added a quantity of “6” into the Minimum Qty and the Qty Step fields, the rest I left all blank.

The product page is also left blank, I didn’t add anything there…

Hello @blackinkdesign

Thank you for providing the additional details!

From what you’ve shared, it seems that both the Min Qty and Qty Step are set to “6,” but the step increment isn’t functioning as expected. This might be due to a conflict between global settings and individual product settings.

To help pinpoint the issue, I recommend setting up Min/Max rules directly on the individual product level for testing. These product-specific settings will override any global settings, so it should give you a clearer picture of how the rules are being applied. You can find the individual settings in the product’s “Product Data” section.

Please configure the minimum quantity and step values for an individual product and see if it resolves the issue. Once you test it, let us know if the step increments display correctly.

Looking forward to your response!

Best regards.
Kawsar Ahmed

I have left the Exclude Min/Max Rule unchecked.

Override Global is set to checked: I have then added Min Qty = 6 , Qty Step = 6 to the product.

Bu the step increment is still not functioning on the external product page, it keeps allowing increments of 1 above the Min Qty value.

Hello,

Thank you for your patience and for updating the settings as we requested. We have investigated the issue.

After a thorough investigation, we found that the problem is not with the WC Min Max Quantity plugin itself. The conflict arises from the WordPress theme you are using, Botiga. This theme has a custom feature that changes the default WooCommerce quantity field by replacing the step increments with plus-minus icons. As a result, the plugin’s step functionality is overridden, and increments are only applied when using the keyboard’s up-down buttons rather than the theme’s custom icons.

Since we haven’t specifically made our plugin compatible with the Botiga theme, this conflict wasn’t addressed. Given the large number of themes available in the market, some theme-specific features can sometimes affect plugin behavior.

As a next step, you could either reach out to the Botiga theme support team or consider using a different theme for testing. We’ll also take note of this for future compatibility improvements.

Please let us know if you need further assistance or have any questions! And also, you can reach us for plugin-specific support through our website. pluginever.com/support

Best regards.
kawsar Ahmed

Thank you Kaswar for your feedback. I will investigate further with Botiga guys.

Thank you for your understanding, and I’m glad to hear that you’ll be investigating further with the Botiga team. We’re always here to help if you need any further assistance with our plugin.

We aim to provide the best experience for our users, and it’s great to know the issue is being looked into. If everything works out, we’d appreciate hearing how things went after it’s resolved.

Please don’t hesitate to reach out if you need anything else, and good luck with the theme investigation!

Best regards,
Kawsar Ahmed