Question about blocking

  • Resolved jess69

    (@jess69)


    2 years, 7 months ago

    Hi,

    I use Uptime Robot and it is getting a 403 error when trying to check our site. Is there any setting in your plugin that may be causing it?

    Also are there no firewall logs? And is there a way to whitelist certain useragents?

    Thanks

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  • Thread Starter jess69

    (@jess69)

    Just to add, they are using GET and HEAD and both of them are failing to a 403. Again not sure if the plugin is causing it but other sites on the same server do not have the issue and they don’t have this plugin installed so thought it might be a clue.

    Plugin Support vupdraft

    (@vupdraft)

    Hi,

    In the first instance can you try whitelisting the IP’s, you can find the IP’s here: https://uptimerobot.com/help/locations/

    You can allow certain user agents by adding this to your .htaccess

    SetEnvIfNoCase User-Agent .*google.* search_robot
    SetEnvIfNoCase User-Agent .*yahoo.* search_robot
    SetEnvIfNoCase User-Agent .*bot.* search_robot
    SetEnvIfNoCase User-Agent .*ask.* search_robot

    Order Deny,Allow
    Deny from All
    Allow from env=search_robot

    Do you have CORS enabled?

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