Question about gateway and test donation

  • Resolved Jim

    (@kernix)


    4 years, 8 months ago

    I just added the plugin and tested the donation button. The page never loaded after clicking donate, it just had gray moving bars. I did get the confirmation emails though.

    I chose PayPal. Am I supposed to heck something in my account there? And I was thinking of trying Stripe and the No Code Required option though I do not have a problem adding code to whatever file that I need to. Is anyone familiar with Stripe? Which option do I choose:

    Build an e-commerce business, Collect recurring payments, or Accept in-person payments?

    I think the last one but I’m not sure. I was going to add Woocommerce so that my clients can pay electronically. Is that one an option?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi @kernix,

    Happy to help out here. When the donation confirmation page doesn’t load, that usually indicates something blocking a file named admin-ajax.php that is necessary for GiveWP functionality. It could also be related to caching.

    For PayPal Standard, all you need to do is enter your PayPal account email address in the settings at Donations > Settings > Payment Gateways > PayPal Standard and it should work. We’ve got extensive documentation on that here:

    https://givewp.com/documentation/core/payment-gateways/paypal-standard/

    For Stripe, the option you’d want is likely the first one or the second one, but I can’t be sure without seeing the screen you are talking about.

    WooCommerce is a separate thing entirely, and not necessary for using GiveWP. Think of GiveWP as “WooCommerce but for donations.”

    We’re also happy to hop on a live demo call to show you all that GiveWP can do. Book a free demo here: https://givewp.com/schedule-a-demo/

    Thread Starter Jim

    (@kernix)

    I entered all the correct PayPal info and I didn’t do anything other than connect to stripe from the plugin settings.

    How do I find out what is blocking the admin-ajax.php file? I did notice that my link for clearing cache with WP Fastest Cache was not working. Do I need to change the order of anything in that PHP file and where does the file reside?

    Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi @kernix

    I’d recommend temporarily deactivating the caching plugin to see if the issue is resolved on the donation confirmation page. If it is, then we can work with the team at that plugin to make sure things are working correctly.

    I’m still a bit unclear about what your question is regarding Stripe. Are donations processing correctly there?

    And you should not need to rearrange anything in a PHP file to make GiveWP function correctly.

    I just realized something: The fact that the page is set to private is likely the cause of the admin-ajax file being blocked. Here’s our documentation on that file: https://givewp.com/documentation/core/frequent-troubleshooting-issues/admin-ajax-blocked/

    Try temporarily making the page not hidden and see if the “gray bars” issue goes away.

    If it doesn’t, we’re happy to keep digging, here.

    Thread Starter Jim

    (@kernix)

    I will try disabling WP Fastest Cache. I tried both published and private versions. I wanted to modify the php file so that I don’t have a /donations/ page at all.

    Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi @kernix,

    As I mentioned on your other post, it looks like you’ve deactivated GiveWP, but if you want, I can still help. I just need to see the problem live. There’s no need to modify PHP files in order to remove the /donations/ slug. You should be able to create a page and embed a shortcode on it. We’re happy to help with that.

Viewing 5 replies - 1 through 5 (of 5 total)
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