• Resolved leandromp

    (@leandromp)


    Hello!

    Hope this message finds you well.

    I have an old site with your plugin, but after a update, all question fill in the blank desapear. I realize that they “lost” Question Type field.

    How can I proceed?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hi @leandromp ,

    I hope you’re doing well. I understand that you’ve encountered some challenges with our plugin following an update, and I’m here to assist you. It appears that there are concerns related to the disappearance of your fill-in-the-blank questions and the absence of the “Question Type” field. Let’s work together to get this issue resolved.

    To start, I recommend clearing your website’s cache. Cached data can sometimes cause display problems after updates. If you’re not sure how to do this, just let me know, and I can provide more specific instructions.

    It’s also important to ensure that your questions and data are still intact in the database. You might want to check your database.

    If the problem persists and you have a backup of your website from before the update, consider restoring your site to that previous state. This can help roll back any changes that may have led to the issue.

    Thank you for using our plugin! We appreciate your patience and are here to assist you further. If you have any more questions or need additional assistance, please feel free to let me know.

    Best regards,
    Sumit

Viewing 1 replies (of 1 total)
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