Question for support team

  • Resolved greg155

    (@greg155)


    8 years, 6 months ago

    Hello! After upgrading to WordPress 4.6 a lot of plugin users reported about fatal error message after clicking “submit”. I have same problem but I see that problem not be solved in any way for several days. No plugin update, no tips for solving the problem, which would help to solve it.
    Visual Form Builder is very important plugin for many sites but due to this fatal error the work of these sites is paralyzed. Please answer how long users should wait for the decision of problem or we have to start looking for another plugin for our sites? Thank you.

    https://www.ads-software.com/plugins/visual-form-builder/

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello Greg!

    Thanks for expressing this concern! We are certainly taking a look at this issue as we have several reports of it. As it seems to be only effecting a few limited installs, we are looking into it and of course will release a fix if one is needed! Have you checked to see what php version you are running? Make sure you are running 5.4 or better.

    Thanks!
    Joseph
    VFBPro Support

    I also replied on your other support query. Please resolve this one since you have several open.

    Our sites have the same problem too. We are using IIS, WordPress 4.6, PHP7.0
    Whenever submit click, following error appears,

    The xxx.xx.xx.xxx page isn’t working

    xxx.xx.xx.xxx is currently unable to handle this request.
    HTTP ERROR 500

    It appears after the upgrade to WordPress 4.6, I’ve tried to downgrade the WordPress to old version, that works without problem.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Question for support team’ is closed to new replies.