Question import problem

Dear @gggggdsfgr,

Thank you for the topic.

As far as I understand, you are trying to import the data you provided in the CSV format, however, the questions are not imported.
If yes, please provide us with a short video where the process of getting this case can be displayed for further investigation of the case.

Looking forward to your response.

Thank you.

https://drive.google.com/file/d/1jTrNOa8nWhvWK8bwGp70uigiRQVJ2ocd/view?usp=sharing

Dear @gggggdsfgr,

Thank you for getting back to us.

Our development team downloaded a CSV file from the Google Sheet you provided and successfully imported it.
It seems you may be experiencing an individual issue.

To help us investigate further, please provide the following information:

1. Which version of the plugin are you currently using?
2. What is your PHP version?
3. What is your WordPress version?
4. Do you have an active firewall or security plugin on your site?
5. Can you import the example CSV file successfully?

Looking forward to hearing from you.

Thank you.

1. Plugin Version 21.7.8?
2. PHP version 7.4
3. WordPress version 6.6.2
4. yes

Dear @gggggdsfgr,

Thank you for the information provided.

As you are using the Pro version of the plugin, please contact us via this form for premium support and further investigation of the case. Our customer care specialists are always ready to help you.
Commercial products are not supported in these forums.

When contacting our Support Specialists, please mention if the example CSV file is being imported correctly.

Thank you.

Dear @gggggdsfgr,

We’re closing this ticket for now as we last heard from you 1 week ago.

Unfortunately, we haven’t heard from you via contact form as well.

If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

Thank you.