Quick Event Manager form freezing when submit button is clicked

I have tested both from laptop and mobile and had no issue at all.

If you can reproduce the error consistently you will need to inspect the browser console log to see if you can spot any errors and also check the server error logs at the time you get the issue

See https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/

and

Debugging in WordPress

You can post images of any errors here ( you can use any image sharing site )
but also make sure any sensitive information is redacted as these forums are public.

p.s. also useful if you advise what browsers / phone / tablet operating systems

as it could well be specific to browser / o/s

Hello Alan,

Thank you for your help.

I tried it via a mobile phone about 5 minutes ago, it didn’t work then, the click here button didn’t do anything at, it was as though it was non-operational.

However, the site has been restored back to a previous version of the site and of your plugin, by the website hosts, via the CP Panel, hopefully with that and your assistance it has/will be sorted. (It’s still not working on my phone using Android 10.1 Google).

Should I update the plugin again?

I will have a look again and follow your suggestions when I am back in the office later today.

I do apologise for the double questions, I couldn’t see how to delete the first one.

Re upgrading to the paid version of Quick Event manager, do you think that would be advantageous to me, direct support wise?

Sorry, lots of questions, but I have no idea where to start.

Thank you,

Richard.

Hi Richard,

So you are now at 9.1.8? Make sure you clear your browser cache on your phone ( and host if you cache there ) before testing as there are javascript differences

In version 9.1.8 you could accidentally double submit unpaid event ( have you seen that happen, you would only see that is you allow the same person to register more than once ) by clicking the button too fast.

In 9.2 javascript was added that that stops double clicking – of course that was tested but that also seems a likely suspect for this issue.

But if 9.1.8 continues to have an issue even after cache clearing we will have to summise it is a different issue.

‘Re upgrading to the paid version of Quick Event manager’ that is entirely up to you, of course if you pay you become my ‘customer’ and thus support can be done in private rather than as part of the open source project collaboration.

Hello Alan,
Thank you so much for your reply and update. My wife was able to book a place on the August course via an Apple phone last night on 9.1.8, so it seemed to be working again.

However, overnight, something called Softacalous has updated the plugin automatically, (I know nothing about this, it apparently updates everything to the most up to date version, no idea how to disable this). So the event manager is now version, 9.2 which having tried it on my laptop using windows and google browser and my Android 10 phone using a google browser, (all cache etc had been cleared), is not working, it just displays a thinking type circle and freezes on the screen, it doesn’t work on my wife’s phone either, nor on my laptop. Does this suggest that it’s version 9.2? Can I roll back to a previous version, without it being updated automatically?

I have tried to post a screen snip of what it is doing, but can’t see how to do that, sorry.

My challenge is that I have no idea how to correct this, I only have the most basic knowledge of using a WordPress site, but this is all beyond me and to be honest causes me a huge amount of anxiety.

Thank you for your help, Richard.

Scree shots you use an image sharing platform like https://imgbb.com/ upload the image and post a link

OK as it is ‘spinning’ it means it has submitted but the back end is not responding.

The next step is to inspect your server error logs at the time of submit. Most hosts will have a ‘how to’ somewhere. Or you can enable full WP debug mode and collect your own log see https://www.ads-software.com/support/article/debugging-in-wordpress/

I would say I have tested again on your site /event/4-week-challenge-july2021/ and had no issue – so I wonder if it is something specific you are putting in the form, of course I’m just writing TEST a screen shot of exactly the form content may help ( and indeed is it the same event you are checking? )

p.s. I tested the August one too, no issue

• This reply was modified 3 years, 8 months ago by Alan Fuller.

p.s. when you are testing, are you using a ‘new’ email – as one that is not registered on teh course already.

As when I tried one that is already registered, it showed the ‘You are already registered Error’ – but not in read – ( but no spinning wheel either )

• This reply was modified 3 years, 8 months ago by Alan Fuller.

Hello Alan,

Thank you for your reply and for all of your significant help.

The website hosts have changed the PHP? from 7 to 5.6 and they have tried it and it now does seem to be working. They have also disabled the Softacalous program so that it won’t update anything automatically. The Quick Event Manager is currently 9.1.8.

I am optimistic that with all of your help and the tweaks made to the website, that this has been resolved. However, I will leave this topic/post open for a while just to be sure.

Thank you again for all of your help, I appreciate it very much, Richard.

Hi Richard,

Of course I’m concerned that it seems 9.2 doesn’t work for you and yet on my testing on your site it does work for me.

Did the website hosts find anything of note( Errors rather than Warning or Notices ) in the log files. If they didn’t look, can you please ask them as it would be very helpful.

Alan

Hello Alan,

Thank you for your prompt reply. Re the errors, I will ask them to have a look and let you know asap.

Thank you once again, keep safe and well, Richard

I haven’t heard back from you for several months so I will assume you resolved this.