Quick support, but lack of knowledge

There plugin is so good and useful!!
And their support response quickly for my request when their plugin fail.

However, I think they luck their plugin trouble knowledge.
Because I had to make a validation environment for their trouble investigation. This took a bit of time for me. It may be necessary to analyze the trouble, but if they have the knowledge, we could have solved it with some troubleshooting first.

Looking forward to further development!