Quiz not working

  • Resolved gallegoara

    (@gallegoara)


    2 years, 5 months ago

    Hi dears,

    I am testing your plugin. I created my first Quiz and embedded it in a blog post. For some reason, it is not working on mobile or on desktop… Like the start button doesn’t do anything… it looks like an image. Is there something I am missing?

    Thanks for your help!
    Ara

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @gallegoara,

    Thank you for the topic.

    I have passed your case to our Development Team and they have already checked it out.

    We have checked and noticed that there is an HTML structural problem on your website.
    As can be seen in the screenshot below, there is one div element that has the following class:
    rll-youtube-player.

    This class has covered the Start button, because of which, you can’t click on the Start button, and this kind of problem occurs for you.

    See the screenshot: https://ibb.co/QYTZtYX

    We have removed the class and noticed that the Quiz Maker normally works on your website.

    So, please make all the corresponding changes in this regard on your website and check the case without this class.
    Then, let us know whether everything works fine or not for you after that.

    Thank you.

    Thread Starter gallegoara

    (@gallegoara)

    Thank you so much!!!
    I couldn’t have imagined that the video was actually blocking it!
    Thanks a lot for your help. Now it works like a charm!

    Plugin Support Jasmine

    (@hyenokian)

    Dear @gallegoara,

    Thank you for your reply and kind words.

    Glad to hear that our recommendation was of help to you to solve the issue you were experiencing.

    In case of any further questions, feel free to open a new topic. Our customer care specialists are always ready to help you.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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