Quotes sent via email show”cant not be accepted” message

  • Resolved dkbiz92

    (@dkbiz92)


    1 year, 9 months ago

    I send quotes through email and when users try to accept, they recieve a message that states “quote can not be accepted at this time.” in a blue banner text field. How can i change this message

    In the back end, the quote was successfully accepted and emailed out accordingly. The client portal being turned on / off has no change. Inside the client portal it shows the customer the proposal was accepted. The only thing wrong is that message they are shown.

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @dkbiz92!

    Could you please try checking the “Allow Easy-Access links” box from Jetpack CRM > CRM Settings > Client Portal?

    ..and see if this works well for your customers and the message shown is now correct.

    Let us know how it goes!

    Thread Starter dkbiz92

    (@dkbiz92)

    hey thanks for your quick response.

    -easy access links is turned on

    -business recieves an email stating quote was accepted and Customer is able to see accepted quote in their client portal.

    the only issues is the blue js. Box that states “quote can not be accepted at this time” that fades in when quotes are accepted. All other functions are operational.

    Thread Starter dkbiz92

    (@dkbiz92)

    permalinks were updated to %postname and I’m using two different email/user and devices to check customer functionality.

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi @dkbiz92,

    Thanks for the further follow-up. This is interesting:

    the only issues is the blue js. Box that states “quote can not be accepted at this time” that fades in when quotes are accepted. All other functions are operational.

    Can you take a screenshot or a screencast of this?
    We have already filed a report and our developers are investigating, so this would be helpful ??

    You can create screenshots using something like Snipboard or Imgur and post the link here.

    Also, I don’t think that’s relevant, but to stay on the safe side, can you try clearing your site and browser cache, in case it makes a difference?

    Let me know what you find out, and thanks for sorting this out with us!

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hi again, @dkbiz92,

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

    Thread Starter dkbiz92

    (@dkbiz92)

    are we able to reopen this thread? i’m sorry for the delay i must have missed the email notifications

    Thread Starter dkbiz92

    (@dkbiz92)

    jetpack crm bug

    Hi @dkbiz92

    Thank you for sharing the screenshots!

    I have added your screenshots to our internal bug report. Please note that while we don’t have an estimated timeframe for when this may be fixed, we can certainly let you know once we have an update.

    Best,
    Alba

Viewing 8 replies - 1 through 8 (of 8 total)
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