Radar 2.0 – Unable to activate

  • Resolved achtungjohn

    (@achtungjohn)


    6 years, 10 months ago

    Radar 2.0 could not be activated. Error message: Your last payment must meet the integration requirements.

    Save cards using the customer object (PASS)
    Provide customer email address (PASS)
    Provide customer name (FAIL)

    The customer name is being collected and if one goes to https://dashboard.stripe.com/customers then it can be seen so is being passed, but not it seems for the purposes of Radar 2.0

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor royho

    (@royho)

    I believe this only happens when you add the card from payment methods first correct? Whereas if you checkout and opt to save payment method, Radar works for this type of saved card yes?

    Thread Starter achtungjohn

    (@achtungjohn)

    Nope. It’s every order.

    Actually a closer look at the /customers/ area in Stripe shows that the customer name is actually being passed to Stripe in the ‘Description’ field.

    It’s a bog standard setup I’m using here, nothing fancy.

    Plugin Contributor royho

    (@royho)

    Hmm its working for me if I go the checkout route. Perhaps you’re not understanding me.

    1. Put in test mode.
    2. Put item in cart and go to checkout.
    3. Select use new payment method and put in test card number and check the box to save payment method.
    4. Finish the checkout.
    5. Repeat step 2.
    6. Checkout using the saved card.

    Using those steps Radar 2.0 should be working. Please confirm.

    Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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