Radio Button Input not showing

Hi @dcsolida

I hope you are doing well today.

1. In the first place please navigate to Forminator -> Settings -> Data. In the section “File Upload Storage” please type manually “/wp-content/uploads/forminator” as we have some reports in this matter that such a path needs to be entered on some host. If that will not help, check the next step.
2. Please download the Forminator plugin once. Log in to FTP navigate to /wp-content/plugins/forminator and replace all folders and files from the zip file. If that will not help, check the next step.
3. Would you please run a conflict test? Please deactivate all plugins except Forminator one and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019, and see if it works. Before this test, we recommend full site backup or running this test on the staging site.

Kind Regards,
Kris

Thank you for the prompt response, Kris!

I’ve now added “/var/www/html/wp-content/uploads/forminator/” as our Custom File Uploads Storage path, and that hasn’t helped.

I’ve replaced the contents of the /wp-content/plugins/forminator folder with those from a freshly downloaded zip file, and that hasn’t helped.

I also disabled all but four other plugins (that are network activated) and, alas, that also didn’t fix it. We also have a WP multisite test server (that’s behind our campus firewall) and I was able to deactivate all plugins, other than Forminator, there, and we still have the issue with the radio dots there too.

Any other ideas?

David

I also just upgraded WP core from 6.3.2 to 6.4.1 on both servers, and still have the issue.

BTW, here’s another sample form we’re using to test: https://sites.owu.edu/dailymonster/test-forminator-page/

Hi @dcsolida

Thanks for response and sharing that test form link.

I noticed that there are two errors reported in browser and it seems that at least one of them would be related.

Specifically, important part of Formiantor CSS doesn’t seem to be loaded correctly.

I see your site is powered by Apache webserver so could you please try this?

– go to this folder on server (using FTP client, cPanel “File Manager” or similar method) “/wp-content/uploads/sites/191/forminator/”
– and check if there’s a .htaccess file with it and if it’s not empty
– if it’s not empty, see if there’s a line that starts with “Options” and if so, temporarily remove that line

– if there’s any cache on site/server – do purge it, then just reload the page with the form to see if it works.

That’s more of a troubleshooting step to check for a particular issue but please give it a try and let us know about result.

Kind regards,
Adam

Hi Adam, this has been happening on my websites as well and none of these solutions seem to be working.

Hi @lizinawe

I understand that this seems to be the same issue but please start your own separate topic about it, as per this forum’s guidelines:

https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

Thank you,
Adam

So there was a .htaccess file there, Adam, and it had two lines that started with “Options”. I commented out both of them, and that appears to have fixed the problem. I can now see the dots on the radio options on the DailyMonster site.

However, that didn’t fix it for the OWU Forms site. But, whaddya know? there was also a .htaccess file in a forminator directory in that site’s uploads folder. When I did the same there, it fixed it for that form as well.

So, if I do that in every .htaccess file in every uploads folder for every site that uses the plugin, will they get overwritten the next time the plugin has an update?

David

Hi @dcsolida,

I would also recommend adding the following snippet:

<?php

add_filter( 'forminator_upload_root_htaccess_rules', 'wpmudev_remove_htaccess_rules', 10, 1 );
function wpmudev_remove_htaccess_rules( $rules ) {
	if ( ! empty( $rules ) ) {
		$rules = str_replace('Options -ExecCGI', '', $rules);
	}
	return $rules;
}

The above snippet should ensure the rules won’t get added again in future updates.

The given code can be added as a mu-plugins. Please check this link on how to implement the above code as a mu-plugins:
https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins

Best Regards,

Nithin

Hi Nithin,

I’ve done that, and went and tested a third site using the Forminator plugin. Dots weren’t showing up in the radio circles there. I found the .htaccess in the uploads folder that for that site and took a look at it.

Where there was an “Options -ExecCGI” line in the other two, this one had a blank line, and it wasn’t until I commented out the second options line: “Options -Indexes” that dots started to appear on the form on that site.

David

Hello David,

This depends on a particular server. In case you need to disable both .htaccess rules on this site, please try the modified code instead of the previous snippet:

<?php

add_filter( 'forminator_upload_root_htaccess_rules', 'wpmudev_remove_htaccess_rules', 10, 1 );
function wpmudev_remove_htaccess_rules( $rules ) {
	if ( ! empty( $rules ) ) {
		$rules = str_replace('Options -ExecCGI', '', $rules);
		$rules = str_replace('Options -Indexes', '', $rules);
	}
	return $rules;
}

Let us know if there’s still any issue.

Best Regards,
Dmytro

Thanks, Dmytro,

That did it! I created a form on yet another site, where I haven’t done anything in the .htaccess file. The radio dots show up as expected, and all is well.

Have a great day (and holiday, if you celebrate Thanksgiving!)

David