Radio button not working

Hi @rokuser13,

Sorry to know that you are experiencing this issue.

I took a closer look at the issue and was able to notice the Forminator CSS files return 500 – Internal Server Error in the browser console.

Can you please check if a .htaccess file is located in the /uploads/forminator/ directory? If yes, please try removing the line “Options -ExecCGI” from that file. Additionally, please add the following mu-plugin, which will prevent the rule from being added in the future.

<?php
add_filter( 'forminator_upload_root_htaccess_rules', 'wpmudev_remove_htaccess_rules', 10, 1 );
function wpmudev_remove_htaccess_rules( $rules ) {
if ( ! empty( $rules ) ) {
$rules = str_replace('Options -ExecCGI', '', $rules);
}
return $rules;
}

Please follow the following guide to add mu-plugin: https://www.ads-software.com/support/article/must-use-plugins/

Please let us know the results.

Kind Regards,
Nebu John

Hello @wpmudevsupport14,

Thank you for your advice. I removed Options -ExecCGI from .htpacess and problem is still not solved.

Can you help me please what can be the reason of that issue? Can’t you think of something else please?

I am lost, i tried also plugins compatibility and it was without sucess. That page has just Futurio theme and Elementor.

Hi @rokuser13

Just to make sure we are on the same page: “plugins compatibility” it seems you have made plugin conflict? If not please make sure to run full plugin and theme conflict as well. This will give us more light which part on the site make this issue.

Please deactivate all plugins except Formianator and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019, and see if it works. Before this test, we recommend full site backup or running this test on the staging site.

Also, please export your form, upload it to google drive or dropbox and share a link in your next reply so that we could test this form on out side.

Kind Regards,
Kris

Hello @rokuser13 ,

We haven’t heard from you for some time now, so it looks like you don’t require our further assistance.

Feel free to re-open this ticket if needed.

Kind regards
Kasia

Hello,

sorry for my inactivity, I still didnt managed how to figure it out that problem. I guess there is a compatibility with used theme, i tried to deactivate all plugins and problem was still there.

Forms are still loaded without:
Failed to load resource: the server responded with a status of 500 (Internal Server Error) (I see style-5259.css:1)

Can you help me please what can be an issue? I dont want to make a whole page again in another theme, that site was made with futurio demo.

Thank you for your help.
Roman

Hi @rokuser13

Thank you for response!

The error on the css file may cause form to look “not quite right” but it shouldn’t prevent it form working in general – form should load and it should be possible to make submission.

You mentioned earlier that the radio buttons are not working correctly so (since solution suggested earlier didn’t help and conflict test didn’t reveal anything) this may be some clue.

So I have visited your page to check those radio buttons but I’m not quite sure what should I be looking for. The are not working in what sense? I mean – is it only about how they look or you can’t change between radio options? Or they are “lost” from submissions?

Please describe what is the issue with those radio buttons exactly so we could check. I’m asking because I’m hoping that looking into that may, sort of “indirectly”, point us also to what is causing the 500 error.

Best regards,
Adam

Hello,

sorry, I copied the whole CSS file and input it locally into CSS – Customize menu. So visually, form is working now, but only with inline CSS on page, not external CSS. I dont know why forms cant load the CSS files.

There is still warning on pages with forms:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

I deactivated every plugin and problem was still there. I also tried to copy CSS and make a new external css link, but it was not working as well. CSS files has RW-R-R permission, on whole folder RWXR-XR-X.

Thanks.

Hi @rokuser13,

Can you please create a staging website where we can debug the issue further without disturbing the live traffic? A staging website is a copy of your live website in a new directory on the same server using a separate database.

Please remove the CSS that you have added locally on your staging and share the URL with us so that we could check things further.

Kind Regards,
Nebu John

Hello @rokuser13 ,

We haven’t heard from you for several days now, so it looks like you don’t have more questions for us.

Feel free to re-open this topic if needed.

Kind regards
Kasia