Radio buttons do not show correctly

  • Resolved Nadir Latif

    (@nadirlatif-1)


    5 years, 6 months ago

    The radio buttons on the form do not show correctly. To see the problem please go to: https://valuehub.io/skill-profile/. On the 4th step it shows two radio buttons for each option. The second radio button is grayed out and disabled. I had to correct the problem by adding the following custom CSS styles:

    .forminator-radio span[aria-hidden] {
    display: none;
    }

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Williams – WPMU DEV Support

    (@wpmudev-support8)

    Hello @nadirlatif-1

    I hope you’re well today!

    Unfortunately, I can’t see the form and check it because the site is currently set as “under maintenance”. Being able to see the form and examine source code and form behavior could help diagnose the issue.

    For now though, can you please specify if by the “second radio button” you mean second radio button option as in “one radio field with multiple options” or an actual second “radio”-type form field?

    That would be a difference and since I can’t see the form, I’d like to make that clear first so we could do some testing on our end.

    Let us know, please.

    Best regards,
    Adam

    Thread Starter Nadir Latif

    (@nadirlatif-1)

    Hello Adam,

    I have uploaded a screenshot of the error. Please see this link: https://screenshot.net/7x21euy

    As you can see in the screenshot, there is a gray radio button besides each radio button. I had to make this gray radio button invisible by adding the custom CSS

    Regards,
    Nadir

    Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hello @nadirlatif-1

    Hope you’re doing well!

    I apologize for the late reply. I’ve tested the same on my end and could not replicate the issue. We would like to have a closer look at this issue, would you please export the form and upload it to Google Drive or to a DropBox service and share a download link?

    Please let us know if you can replicate the same issue with a default WordPress theme?

    Please advise,

    Kind regards,
    Nastia

    Thread Starter Nadir Latif

    (@nadirlatif-1)

    Hello Nastia,

    I have exported the form and uploaded it to DropBox. Here is the link to the form: https://www.dropbox.com/s/3yazylkjhr1u7l4/forminator-skill-profile-form-export.txt?dl=0

    Please note that the form contains custom CSS. It was added in order to resolve the problem. You may want to remove it before testing.

    I tested the from on a new WordPress installation and it did not show the error. The problem must be caused by incompatibility with the installed plugins and themes. Thanks for your help.

    Regards,
    Nadir

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @nadirlatif-1 ,

    I have tested your form on my site and I wasn’t also able to replicate this issue with radio buttons.

    The problem must be caused by incompatibility with the installed plugins and themes.

    If the issue is only showing on your site then yes, it’s most probably conflict with the theme or another plugin.
    You can perform the conflict test as shown in the flowchart:
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif
    (make sure you have a backup before doing that)

    kind regards,
    Kasia

    Thread Starter Nadir Latif

    (@nadirlatif-1)

    OK. I will check. Thanks for your help

    Regards,
    Nadir

Viewing 6 replies - 1 through 6 (of 6 total)
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