• Resolved seagertom

    (@seagertom)


    Hello,

    The radio station plugin is not loading the radio station schedule, and also when we try to go into the Listen Again feature on our website it is not working, listen again page can be found here: https://www.ujimaradio.com/listen-again

    This plugin was working up until last week, I am wondering if it is related to the plugin’s update last week?

    Many thanks,

    Seager

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Tony Zeoli

    (@tonyzeoli)

    Hi @seagertom,

    I’m sorry, we would love to help, but I can’t access either URL. The loading graphic keeps loading the percentage stays at “0.”

    Please let me know when the site is working correctly so we can take a look.

    Plugin Contributor Tony Hayes

    (@majick)

    @seagertom If I delete the loader element overlay via browser developer tools, the page magiccally appears and looks to be displaying show / schedule content fine.

    I’m not sure if the loader overlay if from your theme or another plugin, but is preventing visitors from seeing those pages (and maybe others?) and so that is what you need to fix. If there is an option to disable the loader overlay then perhaps that is best until you can find the source of it’s problem via a local copy of the site or a staging site. Possibly your error logs will help you further with finding out why, but also check your browser’s javascript console.

    Once that is done let us know if you are experiencing further problems with the Radio Station displays (they seem to be fine just underneath.)

    PS. Your favicon is giving a mixed content warning and the URL should be changed to https.

    Plugin Contributor Tony Hayes

    (@majick)

    Just a quick look it seems to be QT Preloader plugin. CSS is loading for it but I don’t see any Javascript being loaded to remove the preload overlay.

    Thread Starter seagertom

    (@seagertom)

    @majick how do I change my URL is https:// do I need to speak to my host?

    Plugin Author Tony Zeoli

    (@tonyzeoli)

    @seagertom mixed content errors are caused when you’ve already uploaded images under http and then you switch to https later on. All your old images were uploaded under the first URL and now they are going to report an error in Developer Tools JavaScript console. Since you’re already secure with https, that means you have to help all legacy images be https.

    You could simply upload a new image under https today and remove the old image.

    Or, you can download a plugin like Insecure Content Fixer or read this post https://www.wpbeginner.com/plugins/how-to-fix-the-mixed-content-error-in-wordpress-step-by-step/

    Plugin Contributor Tony Hayes

    (@majick)

    Another easy option is to use the “Really Simple SSL” plugin, which will try to automatically fix mixed content on the fly.

    However since it’s just showing up for one resource (your favicon) you might be able to track down where that URL is specified (by searching for it in your files or database) and just add the s. If your theme or wherever let’s you specify the favicon URL (most likely) then you can change it there. Otherwise you can check in Customizer -> Site Icons panel also.

    • This reply was modified 5 years, 5 months ago by Tony Hayes.
    Plugin Contributor Tony Hayes

    (@majick)

    Well this is gone way off topic so I’ll mark as resolved as this as not a Radio Station issue after all it seems.

    Plugin Author Tony Zeoli

    (@tonyzeoli)

    @majick thanks for closing this thread…but I do want to mention one thing here about mixed content errors that I think would be helpful to this user. Sometimes, a plugin cannot fix all mixed content errors. Sometimes the URL is in CSS or javascript and can’t be parsed by the plugin. For that, you have to fix those images manually. I just had to do this myself last night on a project using the PRO theme by Theme.co and Revolution Slider. Both theme and plugin deal with images differently and I had to replace them under https manually by removing the old and uploading new under the new prefix.

    • This reply was modified 5 years, 4 months ago by Tony Zeoli.
Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Radio Station plugin not working’ is closed to new replies.