Hi @piranhaost,
To investigate the issue further, I imported the form to a test website at my end but was unable to replicate the issue. Here is a screenshot from the end for your reference: https://ibb.co/4WXX7f3
Further checking the issue on your website I noticed the following error reported on the Formiantor CSS file.
Failed to load resource: the server responded with a status of 500 ()
Screenshot: https://ibb.co/QQptTfS
We have noticed similar issues and observed that after removing the “Options -ExecCGI” rule from the /uploads/forminator/.htaccess file, the CSS starts loading. Could you please check if it works for you too?
Additionally, please add the following snippet as a must-use (mu) plugin to prevent the rule from being added in the future. You can create a must-use plugin by placing it in the ‘wp-content/mu-plugins’ folder on your site. For guidance, refer to this link: https://wpmudev.com/docs/using-wordpress/installing-wordpress-plugins/#installing-mu-plugins. Then, add the following code to the plugin’s PHP file:
<?php
add_filter( 'forminator_upload_root_htaccess_rules', 'wpmudev_remove_htaccess_rules', 10, 1 );
function wpmudev_remove_htaccess_rules( $rules ) {
if ( ! empty( $rules ) ) {
$rules = str_replace('Options -ExecCGI', '', $rules);
}
return $rules;
}
Please test the provided solution in a development or staging environment before applying it to your live website. If you need any further clarification, feel free to reach out—we’re happy to assist.
Kind Regards,
Nebu John
