Raindrops Theme Forum

[adairk]

I have been trying for three days now to get help from the RAINDROPS THEME forum. Each time I think I have the right forum I end up here and get told by some one: You could try asking for assistance in the theme’s dedicated forum: https://www.ads-software.com/support/theme/raindrops And every time I use that, I end up here also. I keep having to re-customize my sites just to end up having to do it again in another hour as they just revert back on there own.

[Andrew Nevins]

It’s not clear, but after clicking on that link you need to scroll all the way down until you find a form to create a thread. Creating a thread there will put the thread in the theme’s correct support section.

[adairk]

Thanks for replying, but every time I do that, and I’ve tried several times now, I get a message from someone or another saying this: “You could try asking for assistance in the theme’s dedicated forum”

[Andrew Nevins]

Hi @adairk,

I asked acolleague to follow that link and create a new thread from that page, and I couldn’t replicate the issue. I then noticed you had created a thread in the correct place a few minutes ago.

I’m not sure what happened, but the form at the bottom of the page on this link appears to be working now: https://www.ads-software.com/support/theme/raindrops

• This reply was modified 8 years, 6 months ago by Andrew Nevins.

[adairk]

Hi,
Yes I think I was finally able to find the proper place to post that post. Don’t know if I’d be able to find it again but I thank you both for trying to help. MUCH APPRECIATED!

[adairk]

It says https://www.ads-software.com/support/topic/raindrops-theme-forum/ on the browser so I hope I’m in the right place.

Three hours ago I again fixed 4 of the 5 sites and left 1 unfixed and checked them every once in a while since. Three hours later no, 2 of those 4 sites that I fixed three hours ago reverted back to being problematic again.

[adairk]

Doesn’t look like anyone but the nice people who helped me post my problem in the right place is going to be able to help me with the problem?

[Andrew Nevins]

It sounds like you’re not getting notified on when your thread has been responded to, because the theme author has replied to you: https://www.ads-software.com/support/topic/have-to-keep-customizing/

To subscribe to a thread, press the link in the sidebar labelled as “Subscribe”. This should send you notifications, though there was a forum issue with this before and I’m not sure if it’s been fixed.

[Andrew Nevins]

I’ve just checked and the “Subscribe” link doesn’t work yet on the forums, so that’s probably why you’re not getting notified.

[adairk]

Hi,
I got a reply from nobita somehow so we’ll see what happens from here.
Thank you for the help!