• Resolved InsaneMustang

    (@rtr2006)


    Hi, first of all thanks for making a nice plugin. I can appreciate what this is going/should be doing. However, I ran the optimizer and ended up without an image any longer.

    Please advise and thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam – WPMU DEV Support

    (@wpmudev-support8)

    Hi @rtr2006

    I hope you’re well today!

    I tried to check the image on the site but I’m not quite sure which image that should be. I mean:

    – in main header there is a “Hanks Rescue” logo image that shows up
    – browser console reports that this image

    /wp-content/uploads/theme-config/images/background.png

    is not found. Is this the one?

    Given the location of it, it shouldn’t be processed by “Bulk Smush” tool at all so shouldn’t be affected – unless you used “Directory Smush” tool and specifically selected images in this folder to be processed. Did you use that tool?

    If yes, then in “Bulk Smush” settings (even though Bulk Smush doesn’t process images outside of Media Library, its settings are applied to Directory Smush too) did you by any chance have any of these options enabled?:

    – resize original images
    – optimize original images

    and also

    – can you check and confirm if that /wp-content/uploads/theme-config/images/ folder is writable (is not write protected)?

    Kind regards,
    Adam

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @rtr2006,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.

    Best Regards
    Nithin

Viewing 2 replies - 1 through 2 (of 2 total)
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