Rand is inconsistent

  • Resolved WP Monkey

    (@scdesmond)


    5 years, 2 months ago

    I’m using the orderby=”rand” parameter and the testimonials seem to get stuck, or at least not pull up others when the page is refreshed or force loaded. Is it dependent on a particular browser state or user session? This seems to happen more in Chrome vs Safari.

    I’ve checked the parameter to make sure the quotes are correct FYI.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Rafik

    (@rafikwp)

    Hello,

    Can you please share page URL, So we can check and help you.

    Thanks

    Thread Starter WP Monkey

    (@scdesmond)

    https://focusptbend.com/
    https://focusptbend.com/about-focus/testimonials/
    and the individual bio pages, i.e. https://focusptbend.com/therapists/carlee-uhrich/

    Plugin Support Rafik

    (@rafikwp)

    Hello,

    I have checked page in two different browser its working fine, Can you please set orderby="rand" parameter, and let me know.
    meanwhile, If you are using any cache related plugin then clear the cache and then check.

    Thanks

    • This reply was modified 5 years, 2 months ago by Rafik.
    Plugin Author Anoop Ranawat

    (@anoopranawat)

    Hello,

    Any update, Please.

    Thanks,

    Thread Starter WP Monkey

    (@scdesmond)

    I am using the orderby=”rand” parameter on all of those pages, and I have cleared the cache several times. It’s still an issue.

    Plugin Contributor Ketan Patel

    (@patelketan)

    Hello

    Please don’t copy shortcode write manually or change double quote(“”) manually after copy because some time copied quote not working.

    Please check this parameter the WordPress default theme because we have checked our side this parameter and working perfectly.

    Your problem still now please join our live chat.

    Thanks

    Thread Starter WP Monkey

    (@scdesmond)

    As I mentioned in my first post, I checked the quotation marks in the shortcode initially before entering this ticket. That has been double-checked and is not the issue. It’s still not working for me.

    Plugin Support Rafik

    (@rafikwp)

    Hello,

    We have checked our plugin it’s working fine, Maybe in your site any plugin or theme causing an issue.
    Please add this [sp_testimonials orderby="rand"] shortcode in new fresh page and share URL.

    Thanks

    Thread Starter WP Monkey

    (@scdesmond)

    I have done this several times, and still no change.

    I am using Elementor’s shortcode widget which is text based, so there is no possible error with a double-quote. Plus I’ve retyped it several times.

    I’ve also noticed that the random element of the plugin works when I am logged into WordPress, but not when I am logged out as a site visitor would be, including forced refreshes. This is for both Safari and Chrome on a mac. Given the number of times that this issue has been reported already, perhaps you’re not testing the plugin in a live environment?

    Plugin Support Rafik

    (@rafikwp)

    Hello,

    We have already checked with Elementor in the live environment, it’s working fine.
    Now we need to check you site backend please join our site live chat.
    Our technical team will check and help you.

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
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