Random e-mail sending

Hi @anna-webdesign,

Sorry for the delayed response.

Our Abandoned Cart plugin does have the Action Scheduler Library to send reminder emails. The Action Scheduler relies on WP Cron so the WP cron needs to be enabled on the site. If the WP Cron is disabled, it will still run the actions on admin page requests. Can you please let us know whether the WP Cron is enabled at your end?

Also, can you please check if the action “‘woocommerce_ac_send_email_action’ is being run every 15 minutes under the Tools -> Scheduled actions? This is a recurring action. This means that the plugin will run a job once every 15 minutes which will send reminder emails.

Please check and let us know.

Thanks,
Priyanka

Hello Priyanka,

Thanks for your response. The WP cron is not disabled and I also checked the scheduled actions in the tools and 1 is pending en the rest is complete.

A few more questions:

– If there is a user that adds items to the cart, but not clicks on the cart, does this user get a mail? Of is the user only getting a mail if they looked at the cart page?

– My client would like to send the mail after 24 hours and maybe even a second time later on in the week. Is that possible with the pro version? I just see 1,2,3 hours now.

– I added variation images for the products. They show up good in the order mails, cart, thankyou page but in the oops mail it just shows the standard image and not the variation. Is that something that can be fixed with the pro version?

Thanks in advance and have a great weekend!

Hi @anna-webdesign,

>> The WP cron is not disabled and I also checked the scheduled actions in the tools and 1 is pending en the rest is complete.
: If still, you are not receiving the reminder emails from our plugin then please drop us an email on: support at tychesoftwares dot freshdesk dot com
where we can further discuss this issue and find the solution.

>> If there is a user that adds items to the cart, but not clicks on the cart, does this user get a mail? Of is the user only getting mail if they looked at the cart page?
: If the user adds an item to the cart but does not visit the cart/checkout pages and leave the site then that cart will be tracked as an abandoned cart in our plugin. But the cart will be captured as a Visitor cart as the user will not enter the email address on the checkout page. Our plugin will not send the reminder email in this case as we don’t have the user’s email.

Our Pro version does have the “Add to Cart Popup” feature which shows the add to cart popup on the shop page, product page, product category pages etc. And clicking on the Add to Cart button will show the cart popup to ask the user for his/her email address at the very first stage of the purchase. So even if that user adds an item to the cart by entering an email in the popup and later, he/she leaves the site without visiting other pages then our plugin will capture the email address and send the reminder email.

>> My client would like to send the mail after 24 hours and maybe even a second time later on in the week. Is that possible with the pro version? I just see 1,2,3 hours now.
: Yes, this requirement is achievable through our Pro version of the Abandoned Cart plugin.

>> I added variation images for the products. They show up good in the order mails, cart, thankyou page but in the oops mail it just shows the standard image and not the variation. Is that something that can be fixed with the pro version?
: Yes, this variation image will be displayed in the reminder email in our Pro version of the Abandoned Cart plugin. However, I will check this behavior once in the lite version and let you know on the same. I hope that is fine.

Do let us know if you have any further queries.

Regards,
Priyanka

Hello Priyanka,

Thank you so much for the clear answers!

I am going to take these answers to my client.

If I understand you correct, you are going to test if the variation images work in the lite version or only in the pro version right?

Thanks so far and have a great weekend!

Regards,
Thamar

Hi @anna-webdesign,

This is Pinal here, a colleague of Priyanka’s. I apologize for the delay in response. I have checked the code for the Lite version and yes, it displays only the Product Image and not the variation image in reminder emails.

I’ll apply a fix for the same and release an update in a day or two to fix the same.

Thank you for your patience. I hope you enjoy using the plugin.

Thanks,
Pinal

Hi @anna-webdesign,

We’ve released an update to the plugin (v5.8.7). This contains the fix for the variation image issue. Kindly update the plugin to ensure things work fine from now.

Thanks,
Pinal

Hello Pinal,

I updated and tested the plugin. The variation image is showing. Thank you very much!

Have a great weekend,
Thamar