Random orders get stuck in pending payment even Order is complete

  • Resolved renamer

    (@renamer)


    2 weeks, 2 days ago

    We have had couple of these orders lately with this problem. Every once in a while the order status doesn’t update even though the order goes trough stripe. Notes even says that Order status changed from Pending payment to Processing and Stripe charge complete (Charge ID: ch_3xxxx…), but still the order is stuck in Pending payment status. This problem occurs very randomly and most of the orders work, but every now and there is orders that are stuck. This bug doesn’t happen with any other payment method that we have.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I’m sorry to hear that you’re having issues with WooCommerce and Stripe. Troubleshooting is not always easy, but here are some steps I suggest you take:

    1. Check Stripe & WooCommerce Logs: The first thing I recommend doing is checking both your Stripe logs and WooCommerce logs. Stripe’s logs system will report any errors it encounters. You’ll want to look at the WooCommerce > Status > Logs section. If the Stripe Gateway is set up to log, there should be a stripe-[year-month-day]-[unique-id].log. If present, it might show more information about the issue.

    2. Webhooks: Webhooks are essential for reporting transactions back into WooCommerce to validate appropriate actions. If webhooks haven’t been correctly set up in Stripe or they can’t communicate with your server due to a firewall, security plugin, or server configuration, and that could affect your site. More info: https://woocommerce.com/document/stripe/#webhooks

    3. Check for Conflicting Plugins: Sometimes, other plugins may conflict with WooCommerce or Stripe and cause issues. You can run a conflict test to help you find the cause of the issue.

    4. Update the plugins: Make sure your WooCommerce plugin, Stripe plugin, and WordPress core are all updated to the latest versions.

    If the above does not help, please share your System Status Report, found under WooCommerce > Status, on your site.

    Plugin Support Feten L. a11n

    (@fetenlakhal)

    Hi there, I’ll mark this as resolved since we haven’t received a reply. We’re here whenever you’re ready to pick this back up.

Viewing 2 replies - 1 through 2 (of 2 total)
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