Random Ovelapping Image Issue: Justified Gallery

  • Resolved Schmee

    (@schmee)


    6 years, 4 months ago

    Greetings,

    First of all, thank you for the awesome plugin!

    Concerning the “overlapping image” issue others have reported, I have been experiencing the same and have done some trouble-shooting.

    I am using the justified option (400 thumb-Height, 200 row-Height, 200% max row-Height, random order).

    Within 3-10 refreshes a larger image overlaps the justified thumbnails in the top-left corner.

    I have done all the recommended testing:
    – Running latest versions of everything
    – Cleared caches (browser, thumbnail, etc.)
    – No javascript errors produced via Firefox console
    – Have recreated issue on OSX Safari, Firefox, Chrome
    – Have recreated issue on iOS Chrome, Safari
    – Have turned off all plugins and tested against ‘2017’
    – Have recreated the issue on two separate websites, using the same images.

    Any input would be appreciated.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there.

    I’ve been working back through past support requests finding requests we’ve missed.

    Would you please let me know if you have resolved this issue or whether you would still like some assistance?

    Note: the page you have linked requires a password to view.

    Thanks in advance,

    Phill

    Thread Starter Schmee

    (@schmee)

    Hi Phil,

    Yes – the issue still persists intermittently – a forced refresh will produce the issue every 3-8 clicks (approximately).

    I’ve just verified it on Safari, Firefox and Chrome (Mac) as well as IE (Windows).

    Concerning the site, I’ve applied a password as it’s still in the works and I’d like to prevent traffic: If helpful I’d be happy to send you access info – let me know how you’d like to proceed.

    Thank you for looking into this!

    Hi @schmee,

    Thanks for the reply.

    Would you please send a support request to [email protected] and I’ll work directly with you on this to see if we can identify the issue and come up with a solution. Note that we’ve just entered the weekend here so our office will be closed until next week but I’ll get back to you promptly then.

    If I could also ask you to copy the support URL for this thread into the email you send then I’ll be able to come back here and update this support request once we have looked into this as well.

    Thanks @schmee – I see your request in our helpdesk so will respond to you there.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Random Ovelapping Image Issue: Justified Gallery’ is closed to new replies.