Random products when text box empty

  • Resolved gsmao

    (@gsmao)


    1 month, 2 weeks ago

    We are using the free version of the plugin and are considering installing the premium version. However, we have some problems:

    1) Why do 20 random products appear in the TAB of recommended products when the selection box is left empty?

    2) There are several problems when the names of the recommended products are long enough (40 or 50 character strings). The list of names collected for the display of recommended products overwrites the whole form and the introduction of new products can no longer be managed.

    Are there any suggestions to solve these problems?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @gsmao ,

    Greetings from WebToffee Support!

    Thanks for reaching out regarding the issues you’ve experienced with the plugin. To better understand the problems and provide an accurate solution, we kindly request the following information:

    1. A screenshot of the plugin’s main settings page to verify your current configuration.
    2. A link to your product page where the above-mentioned issues can be replicated.
    3. WooCommerce System Status report : You can access this report by navigating to WooCommerce -> Status -> Get system status report. This will help us analyze your site environment and configurations.

    Once we have this information, we’ll investigate the issues thoroughly and provide further assistance.

    We look forward to your response.

    Thread Starter gsmao

    (@gsmao)

    Hello ,

    Please give me a mail to send the screenshot and the status report , I can’t post it in a public forum ( internal policy )

    Thank You

    Best Regards

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @gsmao ,

    You may securely share the requested information via this link.

    Looking forward to your update.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @gsmao ,

    We haven’t heard back from you for a while, so we are marking this thread as resolved.

    If you still need assistance with the issues, feel free to securely share the requested information through this link. We’ll be happy to help you further.

Viewing 4 replies - 1 through 4 (of 4 total)
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