Randomly disconnects

Hi @jodzeee

Jetpack shouldn’t disconnect except if there’s an intermittent connection issue which usually happens if a limit/block is happening at the server-side or with another plugin interfering. I’d appreciate it if you shared the website URL so we can take a look there.

If you wish to remain private with that, you can reach out to us here instead.

Please do insert a link to this thread if you do.

Best,

Here’s the URL:
https://www.rainbowplaymidwest.com/

Also, do I need to have the account connected in both places here if I’m only using Jetpack for WooCommerce Shipping & Tax?

I don’t understand what that second connection is for.

I appreciate your help!

Hi @jodzeee

Thanks for sharing your URL, and the screenshot there. That second connection option is there because it is possible to have your site connected to Jetpack, but with a site-only connection. If you connect your WordPress.com account, more Jetpack features are available (features that require user authentication).

In terms of the Jetpack connection on your site, unfortunately it isn’t possible to get notifications when Jetpack is disconnected on your site though this is a feature that may be considered in the future. I do notice that there are quite a lot of active plugins on the site (visible via the Jetpack connection itself), so it is possible that another plugin could be interfering with the connection at times (more likely a security plugin in that case), as Mehdi mentioned. But the best bet here would be to reach out to your host to ask for server error logs from around the times that you notice Jetpack is disconnected. If there is something happening at a hosting level, the logs may pick that up.

Do let us know what you find here and we’ll be happy to troubleshoot further if possible as well.

Jetpack disconnected from the blog: susanaculver.com.

Please note that this issue started to occur more than 6 months ago but sporadically, every two to three weeks. This time the problem repeated in less than 24 hours. No changes or updates to the blog, plugins, theme, or host. This is really getting extremely annoying. It seems I need to verify this plugin prior to every post.

Blue Host ran a scan with the following results. But I think that this is a symptom, not the cause.

Error >>Uncaught Error: Class ‘Jetpack_Subscriptions_Widget’ not found in /home3/susanacu/public_html/wp-content/plugins/jetpack/_inc/lib/core-api/wpcom-endpoints/subscribers.php:50 Stack trace: