Randomly missing webp files

  • Resolved MV

    (@mvenkadesan)


    4 years, 7 months ago

    Hi,

    When I open my website on Chrome, two images don’t load and the console shows that two webp images are missing. I have tried many things, including reoptimizing those two images and also disabling or enabling webp under settings. In fact, even after I disable the redirect option and even remove the “Create webp options”, the page source still shows that webp files are being loaded for compatible browsers. These issues all cropped up only after WP5.5.

    This may be a related issue, I get a strange message after optimization is completed for some files. It says things like, “optimize 7 missing thumbnails.” When I click on it, the page reloads and nothing changes. Can you please help? I have paid for a one-time plan and have plenty of quota left.

    ***EDIT***: Even more strangely, after I reoptimized all the images (and got ERROR for all because they were already optimized), the missing images got fixed. But now, I get missing files on webpagetest.org. Check out my test results: https://www.webpagetest.org/result/200830_9R_4077dbd184c73f2487fb3d36c830032a/ . I have never seen this sort of issue previously, and nothing has changed on my website besides the upgrade to WP5.5. Are these known issues with Imagify and 5.5?

    • This topic was modified 4 years, 7 months ago by MV.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Media

    (@wp_media)

    Hi @mvenkadesan

    Thanks for detailed explanation.

    The first problem was related to missing WebP versions and caching system on your site (this is probably the case). Imagify would deliver original format if WebP does not exist but the call to WebP was cached so that request was broken.

    > Even more strangely, after I reoptimized all the images (and got ERROR for all because they were already optimized), the missing images got fixed.

    This step created missing WebP images (although the status is Well done – it is related to image optimization only).

    However, link to the missing images in WebPageTest looks like this:

    https://www.thekokuin.com/wp-content/uploads/2020/07/xIMG_7685-348x232.jpg.pagespeed.ic.VVkMPVbSPT.webp

    You can notice .pagespeed.ic.VVkMPVbSPT part in all of these broken links. I believe cached call to WebP is still active for these images which should be cleared up.

    Can you check these two images in Media Library (List View) and let me know if they are optimized?

    IMG_7685
    and
    IMG_7685-1

    Do you see option to generate WebP for them as it seems to be missing?

    Best Regards
    Marko

    Thread Starter MV

    (@mvenkadesan)

    What I did was to manually delete those images and re-upload the same image. That triggered a new optimization to run and those error messages got cleared up. I think this issue is resolved for now and I will close the topic as resolved.

    Plugin Author WP Media

    (@wp_media)

    Hey @mvenkadesan

    Thanks for letting us know!

    If the issue happens again, feel free to contact us. Also make sure to check caching system as it appears to take a huge impact on the problem.

    Best Regards
    Marko

Viewing 3 replies - 1 through 3 (of 3 total)
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