• Resolved wanderingexplorer

    (@wanderingexplorer)


    Hello @rankmath

    I have just found out that users who do not have access or permission to use RankMath are seeing the RankMath menu in their admin (RankMath->Help & Support).

    After Googling the issue I found another support ticket where they were facing the exact same issue. It seems like it was fixed, but now the bug is back again…

    https://www.ads-software.com/support/topic/rank-math-menu-displayed-for-disabled-user-roles/

    I also tried to hide and restrict access to that useless menu. I was able to restrict access, but I was unsuccessful at hiding the menu. Here is the code I am using to try and hide the menu:

    add_action( 'admin_menu', 'me_remove_rankmath_menu', 999 );
    function me_remove_rankmath_menu() {
        if ( ! current_user_can( 'manage_options' ) ) {
            remove_menu_page( 'admin.php?page=rank-math' ); //Rank Math
            remove_submenu_page( 'rank-math', 'rank-math_page_rank-math-help' ); //Rank Math->Help & Support
        }
    }

    On another note, your plugin is great and I really do appreciate it. Especially considering you are offering it for free. However, every update introduces so many bugs and many of them are old bugs which have already been fixed in previous versions. I think you really do need to look into your development workflow and carry out better testing as it wastes so much time on our side…

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Rank Math

    (@rankmath)

    Hello @wanderingexplorer

    Thank you for contacting the support.

    Can you please show a screencast on how to reproduce it?

    Please check the following screencast. The Help menu appears only when logged-in user has at least one Rank Math capability:
    https://i.rankmath.com/Ifqydk

    Looking forward to helping you.

    Plugin Author Rank Math

    (@rankmath)

    Hello,

    Assuming you are using the latest version of all the plugins, themes & WordPress and the issue is resolved, we are closing this topic.

    If that is not the case, please feel free to open a new support topic or reply to this one and we would be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Rank Math Help & Support menu being displayed incorrectly’ is closed to new replies.