Rate not found: First

Hi @chprpipr, sorry to hear you are experiencing issues. USPS First class is very reliant on maximum specific package dimensions and weight.

The maximum dimensions for a package to ship with First Class is 11.5in x 6.125in x 0.75in and the maximum weight is 13oz. You will also need to mark the package as a Letter.

Would you be able to share what your setup looks like when attempting to get First Class rates and make a purchase?

Sure thing! Thanks for the quick reply. Here is a screenshot of the label configuration I am trying to purchase.

Does that show you what you need to know? I’m getting rates successfully, but then I’m not able to complete the purchase.

• This reply was modified 1 week, 6 days ago by Josh Piper.
• This reply was modified 1 week, 6 days ago by Josh Piper.
• This reply was modified 1 week, 6 days ago by Josh Piper.

Hey @chprpipr, we found a bug with this and are working on a fix.

The bug is isolated to using Saved Packages, for now if you want to work around this you can just use a Custom Package and ensuring the dimensions are not more than 11.5in x 6.125in x 0.75in and selecting the letter type, this is a bit more work since you will have to manually enter the custom details with every label you purchase, but we should have a fix ready for the next release.

We do apologize for any inconvenience this is causing.

• This reply was modified 1 week, 6 days ago by Gerhard Potgieter.

Fantastic! Thank you for your help and for this great plugin. It’s a great help to our organization.

Gerhard,

I am getting the same error; however, large envelopes (or flats) may be sent first class if max size is 15x12x3/4 and max weight is 13 oz or less. See https://www.usps.com/ship/first-class-mail.htm for verification. Will the fix include large envelopes?

Thank you

@spi1199 Thanks for that correction, as mentioned we have a fix for this that will go out with the next release. The bug is only present in Saved Packages. For now you can work around this by creating a custom package for these items with every label purchase.

Can you confirm if you use a custom package with those dimensions you are still able to purchase a label for First Class?

Thank you for the quick reply. I tried creating a custom package but I still get the error message because my envelope is 12-1/2″ x 9-1/2″.

@spi1199 See my video below on how I was able to purchase First Class for the package with your dimension. When I say custom package I mean you should not save it, the bug happens when you save the custom package. A fix should go out Monday.

Thank you so much! I will try it on my next order.

Sounds like a plan @spi1199.

Let us know how it goes.

Cheers!

@chprpipr @spi1199 We just release version 1.2.3 which contains the fix for First Class purchases using saved packages.