Rates are not displaying on frontend

Hey there @dieguohh !

I’m very sorry to hear that you have trouble with showing the rates in the checkout.

I went into your shop and I was able to get a UPS Ground rate for my order. The thing here is that in order to get a rate from UPS API, you need to make sure that the ZIP/Postcode is entered in the address section. Without it, the UPS API won’t return any rates as it’s based on this.

Please see screenshot below:

https://monosnap.com/file/MlDWbib2fdqzav05WSfQaduZ2ThYqQ

Please let me know if everything is working correctly for you now.

Kind regards,
Maciej

Thanks, Maciej for your answer, I think that the problem is the caché

I would also like to know if the configurations are correct according to the screens sent, I have done other tests and it only gives me the option of UPS Ground, how can I have the other rates?, because I have the other options marked as enabled, you can confirm it here:

https://ibb.co/z87W3s4
https://ibb.co/ThT2cjZ
https://ibb.co/vh8btP6

Hey there @dieguohh !

I’ve looked thru your screenshots and I can’t really find an issue here.

The only thing comes to my mind is that for such delivery with your sender’s address and the delivery address you’re entering the only available service is just this – UPS Ground.

Have you tried any other address that might get a different rate and a different kind of service?

Please let me know.

Kind regards,
Maciej

Hey @dieguohh !

I would also recommend here to turn on the Debug Mode in the UPS plugin settings and then check out what’s the result of this on the checkout page.

Please let me know.

Kind regards,
Maciej

hi Maciej,

I did a test where I got more than one shipping option but now I only get the UPS Ground option, I have also noticed that when I buy the “kamado” product the UPS Ground button is removed, do you know if it is because of the size or weight?

on the other hand, I do have the Debug Mode option checked

Hey @dieguohh !

I understand.

What is the weight of this product “kamado”?

Could you please send a screenshot of the Debug Mode?

Maybe this way I will be able to find the issue faster.

Please let me know.

Kind regards,
Maciej

hi Maciej, Tnks for your support

I share you the screenshot of the debug mode enabled boxes.

https://ibb.co/mzhrqrL
https://ibb.co/4mvs066

on the other hand, the weight of the kamado product is 198.4 lbs. I also share you the screenshots of the settings, I hope you can help me with this

https://ibb.co/Ltww8p3
https://ibb.co/gPmGWrF
https://ibb.co/L99g366

Hey there @dieguohh !

Thank you for sending me the screenshots.

Although, I need you to make a screenshot of the Debug Mode inside the cart where we will be able to see the data that is send to UPS API and back and also if there are any API errors that could tell us what is the issue.

Simply leave this Debug Mode option active and go into the cart and take a screenshot of what it says for UPS.

Please let me know.

Kind regards,
Maciej

Hi Maciej, thanks for your response

At this moment when I do the tests I do not get API errors, but at the beginning I done, I share you in those links, the screenshots of the messages that the store gives me at this moment:

https://ibb.co/P9tCsb5
https://ibb.co/KxjLwbt
https://ibb.co/SB79D7X
https://ibb.co/PZjgz58

I also share the video of the errors messages that I got at the beginning

I hope, you can help me with your comments, good day

Hey there @dieguohh !

It’s really hard for me to determine what could be causing this from the video and screenshots.

Could you please contact us directly using the form on our website – flexibleshipping.com by choosing “Pre-Sale Questions”.

I would really appreciate it.

Kind regards,
Maciej

Hi Maciej,

I share the screens of the errors that I am seeing in the shopping cart, I hope that with this you can see the error

https://ibb.co/SNfSMpQ
https://ibb.co/tqscMWs

Hi Maciej, I would like to ask you an additional question, I could already add the shipping methods but as I mentioned before, these disappear when I add the “kamado” product, I wonder if UPS has a weight limit or product price, since neither that configured the option to add insurance to the purchase, I share the screenshots of the price and weight of this product, but above all I would like to know if there is a maximum weight for products

https://ibb.co/Ltww8p3
https://ibb.co/gPmGWrF
https://ibb.co/L99g366

Hello there @dieguohh !

Thank you for sending me all the screenshots.

At first, yes, there is a wait limit in UPS.

It’s 150 lbs. So by looking at your product weight I can say that for sure with this item, you won’t be getting any rates via UPS.

Please tell me if this issue only appeared while adding the “kamado” product to your cart.

Kind regards,
Maciej

Hi Maciej,

Yes it happens every time that product is added.

What kind of solution do you recommend to solve this problem?

Hello @dieguohh !

I understand. Then in this case you just can’t send this product via regular UPS.

It’s too big for their standards and goes over their weight limit which is 150lbs.

This kind of weight goes under the use of Freight UPS Shipping which uses a different kind of UPS API.

At this moment such feature is not available.

We already have saved this idea for future developments and if you want – we can let you know if and when such integration will be developed.

Kind regards,
Maciej