We sincerely apologize for the inconvenience you’re experiencing. There are several potential reasons why this issue might occur:
1. Live rates may be disabled in the plugin settings.
2. The shipping zone feature may be activated but not assigned to the relevant zones.
3. Your API key may no longer be valid.
4. There could be too many requests sent to the API.
These are just a few common possibilities, and other factors might also be contributing to the issue.
We recommend reviewing these settings to ensure everything is configured correctly. If the issue persists after checking, please use our https://1teamsoftware.com/contact-us/ to reach out to us. We may need to review log files that contain sensitive information, which we cannot handle through this forum for privacy reasons.
Thank you for your understanding and cooperation. Let us know how we can assist further!
Best regards,
1TeamSoftware Support
