Rates not updating

  • I have used shortcodes to display the currency conversion in my site header but these rates won’t update ever. is this common? i have a api key app id set but the rates haven’t refreshed even though i can see api calls being made.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Joe

    (@morehawes)

    Hi @rianm,

    Sorry to hear you are experiencing issues. Looking at your site I am seeing conversions that look pretty up-to-date, are you still experiencing issues?

    If so, would you be able to set up a simple test page with a conversion Shortcode (as well as the Shortcode used) so I can try to replicate on my end?

    Cheers,

    Joe

    Thread Starter rianm

    (@rianm)

    Hi Joe,

    Yes seems like it converts but the rate is incorrect ie the aud to jpy has never changed from 96.98 cents for 1 aud.

    test page is here https://prestigecarimports.com/test-conversion/ with shortcode 1 AUD = [convert number=1.00 from=”aud” to=”jpy”] JPY

    Plugin Author Joe

    (@morehawes)

    Hi @rianm,

    Thanks for the extra detail, I am getting the correct output when testing on my end (i.e. 1 AUD = 99.06 JPY).

    I have to admit that since adopting this plugin I have not become familiar with the code, but I will help if I can! Some thoughts…

    • It’s definitely worth checking the status of your Open Exchange Rates App ID, or create a new one.
    • Try lowering the Exchange Rates/Currency Codes Cache plugin settings to their minimum while debugging – to avoid stale data.
    • Are you using any caching/performance plugins? Try disabling these and seeing if that helps.
    • You could try systematically disabling other plugins (try a different theme also) to see if there is a conflict.

    I hope that helps.

    Cheers,

    Joe

Viewing 3 replies - 1 through 3 (of 3 total)
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