Rating form ‘hanging’

  • Sorry – another question from me!

    I have created a Rating Scheme / Rating Form for one of our competitions, but am having problems displaying it on the website. The page displays OK but just ‘hangs’ with the (large) message ‘Loading Please Wait…’

    I have successfully used the rating form page for other competitions (different layouts / webforms) so can only assume it is something to do with the setup this time round – but can’t work out what!

    The images show up fine in the Webform Management view

    The only difference I can see between this one and previous successful ones is the limited number of fields in the layout (just ‘Type’, a dropdown for ‘Club (C) or Individual (I), and image file)

    Any suggestions?

    Thanks

    Simon

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Josie Stauffer

    (@joanne123)

    Is there anything in the log files to give you a clue?
    Error messages from Ewz-Rating would be in the debug.log file, which by default is in wp-content. There may also be something in the javascript console — in Chrome you can see that by right-clicking on the page, selecting “Inspect” and then the “Console” tab.

    The limited number of fields should not be an issue.

    Also, check your website management interface to make sure you are not at some limit, or being throttled.

    Plugin Author Josie Stauffer

    (@joanne123)

    Also, ewz-rating does load all the thumbnails at first, which can take some time if there are a lot. Do you have more images than before?

    Thread Starter simonallen5

    (@simonallen5)

    Hi Josie
    Thanks for the suggestions which seem to be pointing towards a change in the hosting / website management..
    (1) No ewz-related errors in console or log file. Do have a javascript error related to the main menu but it is present on all pages
    (2) Have re-opened a previous rating scheme, and that now also hangs at the same point – it was fine previously
    (3) The page does appear to load the thumbnails – the whole page including these canbe seen faintly behind the ‘Loading Please wait..’ message

    What is the page trying to load next, that appears to be being blocked?

    Thanks

    Simon

    Plugin Author Josie Stauffer

    (@joanne123)

    A failure to load something should show as a message in the javascript console.

    Have you run this successfully since the update to WordPress 5.5 in August?

    The other advice usually given for debugging WP is to temporarily disable all other plugins (except entrywizard) to see if one of them conflicts wih ewz-rating.

    At least, I’d try doing that for any that have had recent updates.

    Thread Starter simonallen5

    (@simonallen5)

    Only messages in the console are
    (1) about lazy loading (is this relevant??)
    [Intervention] Images loaded lazily and replaced with placeholders. Load events are deferred. See https://go.microsoft.com/fwlink/?linkid=2048113
    (2) a jquery error in the menu script (jquery.js?ver=1.12.4-wp:2)

    No, I don’t think I have run it successfully since the WordPress 5.5 update

    I’ve disabled many plugins and it still fails – will try them all in a quite period tomorrow

    Plugin Author Josie Stauffer

    (@joanne123)

    The jquery error is quite possibly the issue. The last wordpress update changed the jquery version, so you may have a plugin that was not updated to conform to the new version.

    Thread Starter simonallen5

    (@simonallen5)

    Thanks – I’ll try to track it down. Looks like it’s in the menu so perhaps the theme itself…

    Thread Starter simonallen5

    (@simonallen5)

    That was it! Fixed, at least temporarily using the Enable jQuery Migrate Helper plugin. Rating pages now display properly.

    Thanks, as ever, for the guidance

Viewing 8 replies - 1 through 8 (of 8 total)
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