Rating only showing up on some of the products and not in posts

Hi,

Can you tell me whether the option Common Advanced -> Now Retrieving Message in the unit definition page is checked or not?

It is checked.

I know this is not resolved yet but I had a couple more questions to ask you as well. The option for retrieving price does not work and I read in the FAQs that it does not work. Is there any way to get the price?

Also, I am working with retrieving data from a bunch of books by their ASIN. Is their any way to retrieve the genre from Amazon and have that put along with the other book info? I know on Amazon authors are able to label their books with up to three sub-genres.

Sorry for all the questions and thanks for your help.

You may have auto-insert items turned on and their ratings may be pending to get fetched. So disable all the auto-insert items temporarily via Dashboard -> Amazon Auto Links -> Manage Auto-insert.

As for the other issue, please create a new topic about it. It helps future visitors find their information. Thank you.

I disabled all the auto-inserts and I am still having problems. Now instead of about half of the books not having ratings it is only a couple. The couple that don’t have ratings just display text saying “now retrieving the rating” where the stars would be.

However, the same problem still arises when I try putting the shortcode into a post. When I put the sortcode into a post I get the following: https://imgur.com/a/zgtyq?reg

The couple books that didn’t have the star ratings before still don’t have them (it’s the one with the text saying “now retrieving the rating”). All of the other books that did have ratings appear do not load the number of stars at all and are instead left with the grey box. If you hover the mouse over the grey box it does say how many starts out of 5 the book was rated, but the stars themselves do not load or show. Once again the grey box showing up is only when I put the short code into a post. When I preview the unit I get almost all of the books’ rating loaded (except the ones that say “now retrieving the rating”).

The ones with the “now retrieving the rating” should will be replaced with the star image and the number of ratings when the data are fetched. So you would need to wait a while may be for a minute or so.

The gray box is a problem. The data seems to be fetched but the star image somehow is not displayed. It could be a styling issue (CSS) or something else.

To narrow down the cause, temporarily switch back to the WordPress default theme and see if the problem still persists. Let me know if you still see the gray box with the default theme.

I switched back to the WordPress default theme and everything is still the same.

A week ago I followed what you said to do and I got almost all of the ratings to show, but now when I loaded my site today I only had 4/40 books load their ratings. Also there were no grey boxes or “now retrieving the rating” texts. Instead it was just blank where the rating should have been.

Let’s do this.

1. Again temporarily switch to the default theme and deactivate all the plugins except Amazon Auto Links. See if the problem occurs.
2. If the problem does not occur, switch back to your current theme and see if the problem occurs.
3. If the problem does not occur, activate the plugins one by one.

At some point, the problem should start occurring. Then tell me which one causes it.