Rating-Widget: the API connectivity test failed

  • Resolved WPUser

    (@user325)


    7 years, 1 month ago

    It was working ok and stopped after sometime, it’s already been 2-3 weeks like this

    Oops… Rating-Widget: Star Review System requires an access to our API. From unknown reason, the API connectivity test failed. It’s probably a temporary issue on our end. Just to be sure, with your permission, would it be o.k to run another connectivity test?

    • This topic was modified 7 years, 1 month ago by WPUser.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Vova Feldman

    (@svovaf)

    @user325 could you please try deactivating the plugin and then activating it back again? (don’t worry, all the ratings’ data will be preserved).

    Thread Starter WPUser

    (@user325)

    I tried this already before posting here, I even tried to delete plugin and install it again, still this issue

    • This reply was modified 7 years, 1 month ago by WPUser.
    Plugin Author Vova Feldman

    (@svovaf)

    Your hosting provider may have blocked external API calls. Please contact our support via [support AT rating-widget DOT com] and attach a screenshot of your-site.com/path/wp-admin/admin.php?page=freemius (replace your-site.com/path with your address) and we’ll take a look.

    Thread Starter WPUser

    (@user325)

    it stopped working also on other 2 sites
    all my 3 sites on the different hostings
    but they have something common – all of them working though CloudFlare

    Does your servers work ok with all CloudFlare Servers IPs?

    Thread Starter WPUser

    (@user325)

    found the problem
    I moved my site from http to https using CloudFlare

    in WordPress database’s table “wp_options” I changed site address from http to https for next option_name

    siteurl
home

    but for some my sites I forgot to add $_SERVER['HTTPS'] = 'on'; to wp-config.php

    this is why Rating-Widget didn’t work

    when I added it started to work

    because of this also didn’t work wp-admin (WordPress control panel), my site is static so I don’t use wp-admin control panel

    but site itself was working ok, only Rating-Widget and wp-admin wasn’t working without $_SERVER['HTTPS'] = 'on';

    • This reply was modified 7 years, 1 month ago by WPUser.
    • This reply was modified 7 years, 1 month ago by WPUser.
    Plugin Author Vova Feldman

    (@svovaf)

    Thanks for the update and happy it was resolved!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Rating-Widget: the API connectivity test failed’ is closed to new replies.