Ratings Calculation

  • Resolved daysofmylife

    (@humanityexists)


    1 year, 9 months ago

    Hi Gemini Labs, I just migrated to a new website. The reviews from my old site does not have star ratings only reviews.

    I just installed Site Reviews to manage the reviews for my new website. I am not sure how the average ratings are calculated, but now my 5 star product is displaying a less than 1 star rating because the reviews from the old site has zero star ratings (1000 over them) but with positive reviews.

    How do I adjust the star rating calculation to just take the calculation by date, to ignore star ratings from a certain date period or to start the calculation from the plugin installation? Or how do I work around this?

    Await your reply. Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    Have you tried running these tools?

    If those tools do not fix the problem, please contact me directly using the Contact Support section on the Help & Support page so I can help.

    Thread Starter daysofmylife

    (@humanityexists)

    Hi, I repaired the Review Relations as suggested, did not optimise the database because it prompted I don’t need to, or “Reset Assigned Meta Values” because there are no previous star ratings to reset.

    I went to the Contact Support section on the Help & Support page and I came back to this forum. Where or how else can I contact you? Do advice. Thanks

    Plugin Author Gemini Labs

    (@geminilabs)

    @humanityexists On the Contact Support section you should see, “The Last Resort“. Once you confirm and tick all those checkboxes, you will see the instructions on how to contact me directly.

    Thread Starter daysofmylife

    (@humanityexists)

    Hi, just emailed over. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
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