Ratings will not update after changing name in GMB

  • Hi,
    I recently changed the name of my company (from “fysioterapeut K?benhavn smertefys.nu” to “Smertefys.nu – fysioterapi i K?benhavn”). For some reason this seem to affect the plugin, since it has not updated its retrieved data even though I have gained at least 3 reviews since then.

    How do I do from here?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Design Extreme

    (@designextreme)

    @thomasvain The first step is to check the Retrieved Data tab. Is this information correct?

    If so, there may be a page caching issue – so just clear the page cache (and maybe the plugin’s cache in the Advanced tab) to see the current data.

    If not, either the Places API hasn’t provided the new and current information (sometimes there is a delay) or the next synchronisation hasn’t occurred yet. In this instance, please either alter the frequency to something shorter or you can go to the Advanced tab and clear the plugin’s cache.

    I hope this helps!

    Thread Starter thomasvain

    (@thomasvain)

    Hi,
    Thank you for your answer. The retrieved data is not correct since it is still telling, that only 167 people have placed a review even though it is 170 people. I have cleared the cache and frequenzy but nothing changes unfortunately.

    Plugin Author Design Extreme

    (@designextreme)

    @thomasvain I have (re)added your place to my Dev website and I have the correct total and name… did you perform the plugin’s cache refresh? This will get the latest data using the Place API and the result will appear in the Retrieved Data.

    Plugin Author Design Extreme

    (@designextreme)

    @thomasvain Did this do the trick?

    Oh, I’d recommend adding this parameter to your Shortcode:

    [reviews_rating review_word="anmeldelser"]

    Thread Starter thomasvain

    (@thomasvain)

    Hi,
    I did both clear the cache and also adding the code you wrote. Nothing seems to do the trick unfortunately.

    Plugin Author Design Extreme

    (@designextreme)

    @thomasvain When loading your place into my website, I am seeing the current name and review count.

    Please can you drop me an email at wordpress dash plugins at designextreme dot com? Thanks!

    Thread Starter thomasvain

    (@thomasvain)

    Can I get you to send a screenshot? In my window it still says 167. Thank you for helping.

    Plugin Author Design Extreme

    (@designextreme)

    @thomasvain I believe that the total isn’t updating for a reason. There may be an issue with the cache clearing functionality – it can happen when the AJAX call fails.

    Plugin Author Design Extreme

    (@designextreme)

    @thomasvain Please drop me an email and I’ll be able to assist further.

    Plugin Author Design Extreme

    (@designextreme)

    @thomasvain Just checking in and the review count is still on the old, incorrect value in the page you suggested.

    Please email me at wordpress dash plugins at designextreme dot com if you’d like me to assist further.

Viewing 10 replies - 1 through 10 (of 10 total)
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