WordPress caught an error with one of your plugins, WooCommerce PayPal Payments.

  • retrogoth

    (@retrogoth)


    11 months ago

    paypal plugin keep crashing 

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WordPress version 6.4.2

Active theme: Divi (version 4.23.1)

Current plugin: WooCommerce PayPal Payments (version 2.4.2) PHP version 8.1.18

Error Details

=============

An error of type E_ERROR was caused in line 569 of the file /var/www/web/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-order-tracking/src/Endpoint/OrderTrackingEndpoint.php. Error message: Uncaught WooCommerce\PayPalCommerce\ApiClient\Exception\RuntimeException: Could not fetch the order tracking information. in /var/www/clients/web/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-order-tracking/src/Endpoint/OrderTrackingEndpoint.php:569

Stack trace:

#0 /var/www/clients/web/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-order-tracking/src/Endpoint/OrderTrackingEndpoint.php(338): WooCommerce\PayPalCommerce\OrderTracking\Endpoint\OrderTrackingEndpoint->throw_runtime_exception()

#1 /var/www/clients/web/wp-content/plugins/woocommerce-paypal-payments/modules/ppcp-order-tracking/src/MetaBoxRenderer.php(99): WooCommerce\PayPalCommerce\OrderTracking\Endpoint\OrderTrackingEndpoint->list_tracking_information()

#2 /var/www/web/wp-admin/includes/template.php(1456): WooCommerce\PayPalCommerce\OrderTracking\MetaBoxRenderer->render()

#3 /var/www/web/wp-admin/edit-form-advanced.php(707): do_meta_boxes()

#4 /var/www/web/wp-admin/post.php(206): require('...')

#5 {main}

? thrown
    • This topic was modified 11 months ago by retrogoth.
Viewing 1 replies (of 1 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @retrogoth

    Since our previous release (2.4.1) we have received reports of fatal errors with the Shipstation plugin which looks similar to the one you have provided.

    It looks to be possibly related to a plugin conflict, so you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the?default theme Storefront?and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail:?How to test for conflicts

    Alternatively, if you do not use the PayPal Package Tracking functionality, you have the option to disable it. This can be done by using a filter, and more information on how to implement this can be found on our wiki page:?https://github.com/woocommerce/woocommerce-paypal-payments/wiki/Actions-and-Filters#disable-paypal-package-tracking-in-230.

    If you want us to take a closer look, we will need to get the system report, full logs and possibly the order notes from you. If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Please let us know how this works out for you.

    Kind regards,
    Krystian

Viewing 1 replies (of 1 total)
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