Re-adding my main domain to my WordPress account

When I go to https://wordpress.com/jetpack/connect to try to re-add my site, it tells me it’s already added, but still doesn’t appear in my site list

The login of your WordPress can be found here: https://unwantedlife.me/wp-login.php

There you can also select Login with user and password to log in with your known local access data. If you don’t remember them, you can also use the link there to request a new password.

I see that you seem to be using both Jetpack and IONOS plugins which should help you with the login. If the two plugins interfere with the login, you can also remove them via FTP. To do this, log in via FTP and delete their directories under /wp-content/plugins/. Your hoster’s support can tell you how to connect via FTP.

I can log into my dashboard no problem. If it was a login issue that that would be a quick fix with either resetting my password or talking to my host to regain entry. However, that’s not the issue I’m having.

The issue is that my main domain has disappeared from my WordPress account, leaving only my two subdomains attached to my account. When I tried to use the Jetpack app to reply to a comment on my main domains blog, the app just kept running into errors, and then my main domain just disappeared as a site option on the app and my WordPress account.

For the life of me, I can’t figure out how to get my main domain back on my WordPress account so I can access my main domain through the Jetpack or WordPress app.

As my main domain disappeared from being listed as one of my sites and being my primary site, it was replaced by one of my subdomains.

When I talk to Jetpack about the issue, they just tell me to talk to my host, even though it appears it was there plugin that caused the issue. And when I talk to my host, they signpost me right back to WordPress and Jetpack. Neither will do a single thing to restore my main domain to my WordPress account.

What makes it more annoying, some of my efforts to get it restored to my WordPress account has caused messages to pop up saying it already is. But it’s still not appearing as one of my sites on my WordPress account or on the app.

https://drive.google.com/drive/folders/1cTIYwAxUbOMZn3tWmcpVyLG7ad-pHsNR

Are you execting your site to be added to your account here at www.ads-software.com? We don’t do that here.

If you’re referring to your WordPress.com account, we’re unable to help with that.

To clear up any confusion, WordPress.com and www.ads-software.com are two different entities: https://www.ads-software.com/documentation/article/difference-between-wordpress-org-and-wordpress-com/

WordPress.com has complete documentation and support contacts at https://wordpress.com/support/

I know WordPress.com and www.ads-software.com are different. But no one at WordPress.com will help, because my blog is self hosted and thus www.ads-software.com, so they signposted me to www.ads-software.com. And now it seems you’re just doing what they did, and signposting me back to whom signposted me here in the first place. So now I’m stuck in a loop of one version of WordPress signposting me to the other version of WordPress, rather than actually helping

The xmlrpc.php file at https://unwantedlife.me/xmlrpc.php seems to be accessible.

I know Jetpack needs that to be accessible in order to connect it to your WordPress.com account, but that’s the extent I know, because we don’t work for or have any formal relationship with Jetpack or WordPress.com.

You mentioned you spoke to Jetpack and WordPress.com. What details did they give you?

The following:

Hi there! Thank you for reaching out to WordPress.com support. Why has my main domain disappeared from my WordPress account? I can understand your concern, I have checked the record and I can see your domain unwantedlife.me is not registered with us and were not connect with WordPRess.com site. Upon checking your website [ unwantedlife.me ] we could see it is not a WordPress.com site because it is hosted by a third-party hosting company. Your website is using WordPress indeed, but its open-source version, which is www.ads-software.com and is not supported by us. According to our policies, we provide support only to our registered users.Please note www.ads-software.com offers support by answering in threads posted on their forums: https://www.ads-software.com/support/forums/Also, you can contact your hosting company. To learn more about your site hosting company, please visit: https://hostingchecker.com/Please note: WordPress.com (The commercial version of WordPress) and www.ads-software.com (Its open source version) are two different platforms. To see the difference between the fully hosted, turnkey WordPress.com version and the self-hosted version, which is available for free at www.ads-software.com, please see our detailed tutorial here: https://wordpress.com/support/com-vs-org/. Please note that in the WordPress.com dashboard or app, you will only see subscriptions or domains that are registered with or mapped to your WordPress.com site. I hope this helps. If there’s anything else we can assist you with, please feel free to contact us anytime. With sincere thanks,FarooqWordPress.com Support Agent

And the following before ignoring me:

Thank you for the clarification. Let me look into this for you. That’s my point. It was registered with my WordPress account. For some reason, you’ve removed my main domain but kept my two subdomains. Why have you done that? How do I get my main domain listed with my subdomains on WordPress? It looks like your domain unwantedlife.me as well as the subdomains (shop.unwantedlife.me and members.unwantedlife.me) are all registered through IONOS: https://wpcalypso.wordpress.com/site-profiler/unwantedlife.mehttps://wpcalypso.wordpress.com/site-profiler/shop.unwantedlife.mehttps://wpcalypso.wordpress.com/site-profiler/members.unwantedlife.me Your website is also hosted on IONOS. In our previous reply, we’ve mentioned about WordPress.com versus www.ads-software.com: https://wordpress.com/support/com-vs-org/ . So while your site may be built using the WordPress software, the hosting provider is IONOS. We specifically support sites built with WordPress technology hosted on WordPress.com. For assistance with your site and domains, please get in touch with IONOS: https://www.ionos.com/contact . Thank you for understanding, and have a great day. Maria M., WordPress.com SupportNeed a feature added? You might find them here: https://wordpress.com/support/category/account/billing-and-upgrades/

A working Jetpack connection is required to connect a www.ads-software.com site with a WordPress.com account.

Have you installed, activated, and connected the Jetpack plugin to your WordPress.com account? If not, do that: https://jetpack.com/support/getting-started-with-jetpack/

If you have, check the Jetpack section of your site’s Dashboard for any errors you might be able to fix.

If there are no errors in the Jetpack section of your site’s Dashboard, try reconnecting it: https://jetpack.com/support/reconnecting-reinstalling-jetpack/

Finally, if none of that worked, I recommend getting in touch with Jetpack’s support about this via https://jetpack.com/contact-support/?rel=support if you have any of their paid Jetpack plans or https://www.ads-software.com/support/plugin/jetpack/ if you do not.

When I noticed the issues with the Jetpack app, checked out my dashboard to see if that would provide some answer, and that’s when the Jetpack plugin made me reconnect it by going through a basic setup again. No idea why, as I hadn’t done anything that should need that to happen. But I have a suspicion that it’s linked to some test profiles my host added to my account, which they never told me about, which I had deleted the day before

Jetpack were the first people I reached out to through there app, where I opened a ticket. But they refuse to help and keep signposting me to www.ads-software.com and refuses to accept that it’s a Jetpack and WordPress.com issue, even though everything about the problem shows it is a Jetpack and WordPress.com issue, and if when they’re not signposting me to www.ads-software.com they’re signposting me to my host provider, even though it also has nothing to do with them. Now Jetpack and just ignoring me

I tried disconnecting and deleting and reinstalling the plugin. But nothing has changed. The only thing that indicates a problem is that when you go to the dashboard settings and look at account connection, it says “connected as undefined” rather than my WordPress.com WordPress account information

using the Jetpack debug just produces “unknown error”

Thread continues at https://www.ads-software.com/support/topic/disappearing-primary-site-for-my-account/